New Member
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14 Messages
Help watching on Windows 10 - lost screen controls
Hi - I hope this is the correct place for this...?
I seem to have just lost all of the screen controls for DirecTVStream using a laptop with Windows 10. (volume, full screen, rec, pause etc.) I signed in and out several times in case it was initially a sign in error. This had happened several months ago and it turned out to be a known issue. The issue was fixed. Now it has happened again and I don't know if its just my computer or it's a problem that occurred during a recent upgrade or something?
Does anyone have any info on this? If I haven't posted in the correct area I apologize. If so, please let me know where I should post.
Thank you.
bcbsncjlj
Expert
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6.5K Messages
4 years ago
Have you tested using incognito mode? Also clear cache and disable any extnsion and try again.
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Which browser? Chrome and Microsoft edge are the only ones that support Dtv stream.
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stefanig01
New Member
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14 Messages
4 years ago
Thanks for the responses.
I am using Chrome - latest version. Yes I have cleared the cache and all cookies. I haven't tried Incognito so I will although I have a feeling I will get the same results. I only use Adobe as an ext and it has always worked perfectly fine. (I work in IT so I have some knowledge of things to try.)
I have watched this way daily for years. It was fine yesterday and then overnight it changed and I lost the control features.
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stefanig01
New Member
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14 Messages
4 years ago
Same thing occurs in Incognito and also after disabling Adobe. This is incredibly frustrating as I cannot watch recorded programs since I cannot see the rewind/ff 15 sec or the pause buttons.
I guess I have to call their support. I haven't changed anything on my laptop so I don't understand why this is happening all of a sudden. I am going to try another browser - Edge just to see if it happens.
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Just tried chrome and edge i'm seeing the same thing. They must be working on something b/c this happened last month also but it was only for a couple of days.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Sorry for the delay. Had to get my laptop back out. Same issue here so its nothing to do with your setup. This happen a few weeks ago also but cleared up after a few days. Looks like they did something again. Suggest you report it to support. I have already reported from my side.
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stefanig01
New Member
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14 Messages
4 years ago
Got it! That is what I figured. I had tried Edge and the same thing happened,
Thanks bcb and Ludwick for responding, I will file a report as well.
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