Care codes represent DirecTV errors not DirecTV Stream. First question would be have you ever had DirecTV service? Are you using the same ID/Email with DirecTV Stream as your DirecTV account. If so there are some issues using the same crdentials. Support recommends using different credentials.
I have Direct Stream TV with a wireless device. I keep getting a care code 601 when I attempt to enter the email and password associated with my account. The receiver has a blue light and a green light. I have another wireless device cinnected that is working fine.
Were you a previous DirecTV subscriber? If so, you cant use the same credentials with DirecTV Stream. This is a known problem. Use a different email/password.
I got this error installing DirecTV Stream device while I still had DirecTV satellite. One TV had no problem installing. The other got a 601 error. The only difference between the TV's is that the one with the problem was located where DirecTV satellite came into the house. It had a small box behind it that is connected to satellite cable and has a label of Energy Inserter. When I pulled the power off of this box, the installation of DirecTV stream finished great. I plugged the Energy Inserter box back into the electrical outlet and now I have both DirecTV Stream and DirecTV Satellite. My intent is to cancel satellite in a few days after I decide that the streaming platform is working well. Hope that helps.
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
Care codes represent DirecTV errors not DirecTV Stream. First question would be have you ever had DirecTV service? Are you using the same ID/Email with DirecTV Stream as your DirecTV account. If so there are some issues using the same crdentials. Support recommends using different credentials.
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Ldhurst615
New Member
•
1 Message
4 years ago
I have Direct Stream TV with a wireless device. I keep getting a care code 601 when I attempt to enter the email and password associated with my account. The receiver has a blue light and a green light. I have another wireless device cinnected that is working fine.
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0
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
Were you a previous DirecTV subscriber? If so, you cant use the same credentials with DirecTV Stream. This is a known problem. Use a different email/password.
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0
jlw12345
New Member
•
1 Message
3 years ago
I got this error installing DirecTV Stream device while I still had DirecTV satellite. One TV had no problem installing. The other got a 601 error. The only difference between the TV's is that the one with the problem was located where DirecTV satellite came into the house. It had a small box behind it that is connected to satellite cable and has a label of Energy Inserter. When I pulled the power off of this box, the installation of DirecTV stream finished great. I plugged the Energy Inserter box back into the electrical outlet and now I have both DirecTV Stream and DirecTV Satellite. My intent is to cancel satellite in a few days after I decide that the streaming platform is working well. Hope that helps.
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