New Member
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1 Message
How do you show channel names in the new guide?
The new guide removed all of the channel names from the guide on the left. This is an essential part of a guide so I’m just assuming I have a bugged version or a missing setting checked somewhere.
In the place of channel names is an empty grey box with a heart and a channel number.
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Glad to know that your service guide is working good now.
We would like to share that the DIRECTV STREAM guide is experiencing a national outage at this moment, our teams are aware of this and they are working to resolve this as soon as possible. We appreciate you taking the time to make us aware of this.
Yermain, DIRECTV Community Specialist
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chasf00
New Member
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426 Messages
4 years ago
To all that have said it hasn't happened to me, how is it now? Exit app and reopen app the channel names come back for me.
(edited)
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YazYaz
New Member
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1 Message
4 years ago
Rebooting and/or clearing the cache is only a temporary solution. As soon as you turn off your tv you will have the same problem when you turn the tv back on.
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cant
New Member
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14 Messages
4 years ago
Clear cache or force stop, works well until TV is turned off. Now I just go directly to apps and do force stop before even opening/trying Direct Stream. Hope they find the bug and squash it soon.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hello @cant, thanks for letting us know this information.
We want to inform you that this situation with Firestick devices has already been reported. Our team is aware and working to resolve it as soon as possible.
Julian, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
All my fire sticks are working correctly and show the network names in the guide.
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chasf00
New Member
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426 Messages
4 years ago
Back to missing.
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JTstream
New Member
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3 Messages
4 years ago
Problem still there. I restart firestick and the channels and logo reappears in the guide. If the home button on the firestick is ever used (like to go to another app or anything else) the channels and logos will dissappear from the guide. Must restart the firestick to get them to return.
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chasf00
New Member
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426 Messages
4 years ago
EXIT then re-enter app, until app is fixed.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Still have not had any issues with the logos on all 3 of my fire sticks.
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Same here. No problem with my Firestick. I also have the same software version number as the Firestick (4.0.31.36712) side loaded onto my Android tv box. No problem with logos there either. I wonder if there is a Firestick setting that needs to be changed for people who are having this guide issue.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Maybe specific models.
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JTstream
New Member
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3 Messages
4 years ago
I have 5 fire sticks and all are new 3rd generation. All are having problems with the guide. Wonder if the no problem people are using a previous version of fire stick.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Mine are about 2 years old and are 4k models.
Update - Sorry was wrong on my models.
1) Fire TV, 4K with Alexa, Model LDC9WZ
2) Fire Stick, Fire TV with Alexa, Model LY75PR
3) Fire Stick, Fire TV with Alexa, Model LY75PR
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NavyVet24
New Member
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6 Messages
4 years ago
All Fire TV sticks are new ones. I've tried everything I read here. Exit and restart app - no names/icons. Clear cache - no change. Exit app before turning TV off - no change. Only thing that brings names & icons back for me is to delete the app entirely and then reload the app and go through the name & password procedures, redo favorites, etc.
I sure hope that someone from Amazon and someone from DirecTV are reading this thread and collaborating to resolve the issue with the newest version Fire TV Sticks.
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