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12 Messages

Thursday, September 30th, 2021

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How to Stay logged in on a TV (Samsung)

I'm new to Direct TV stream and have to log in each time to the app on my Samsung TV which is a pain.  Does anyone know how to stay logged in to the app on the TV?

Thanks,

Frank

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New Member

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12 Messages

5 years ago

No, I just shut off the TV.  It works fine with Fire Stick and Roku, but I believe the power never goes out on there.  Might different since I'm running on a Samsung smart TV and when it goes off, all power is off.  I'm just hoping there is a setting that I'm missing somewhere.

Thanks.

ACE - New Member

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3.7K Messages

5 years ago

When I used the app on my Samsung TV I only had to log in once. 

New Member

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12 Messages

5 years ago

@Ludwick577 thanks.  I have only been on it one day and have a long user name and password, so hope it was just a fluke.

Community Support

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255.9K Messages

5 years ago

Hi @MBRecon, thanks for reaching out to us.

Here are some steps to stay logged in the DIRECTV STREAM app:
 
1.Go to your account overview.
2.In the My streaming devices area, select Manage.
3.To disable auto sign-in, change the selector from On to Off.
4.Follow the prompts to complete.
 
We also recommend to factory reset your device after disabling auto sign-in.
 
Let us know how it goes, we're here to help!
 
Alison, DIRECTV Community Specialist

New Member

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12 Messages

5 years ago

@DIRECTVhelp this is on a Samsung Smart TV and couldn't find that option when I initially researched this.  Account overview doesn't have the option you mentioned.  Thanks.

Community Support

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255.9K Messages

5 years ago

Thank you for confirming @MBRecon.


Can you please let us know what you see displayed when accessing the account overview option in the app?


So we can review the steps to proceed properly, thank you.


Juan, DIRECTV Community Specialist

ACE - New Member

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3.7K Messages

4 years ago

That option under my streaming devices is only if you have a Directv stream box. MBRecon is using the Samsung Tv app.

(edited)

New Member

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1 Message

4 years ago

I am having the same issue. It is more than annoying! Please help us find a remedy for this. I just switched to DIRECTV stream from another streaming platform because the service was terrible but I’m loving DIRECTV stream but I do not want to have to login every time I turn the TV on.

(edited)

New Member

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12 Messages

4 years ago

@ann_mccannon I gave up and just got a $30 Roku, but do agree it would be good to fix.  My email login and password are long and complicated.

ACE - New Member

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3.7K Messages

4 years ago

The remedy is buying an external device. Samsung tv app is really bad. Best device: Dtv stream box which doubles as an android tv box with google play store. U can get it on the Dtv stream website for 5 bucks a month until you own it.

New Member

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1 Message

4 years ago

I am having the same issue. My DIRECTV app is constantly logging me out. It’s at complete random times and not every time I turn the tv on and off. This hasn’t always been an issue and would only happen every once in a while. It’s getting to a point where I have to login multiple times a day. It will log me out while using the app on my Samsung tv. 
My email and password are long and extremely annoying to have to login this often. I sometimes just go to a different app so I don’t have to do my login info. 
It would be good  if I could add a shortcut for my login info. So if anyone knows how to do this please let me know. 

New Member

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12 Messages

4 years ago

Following in case someone knows, but I gave up on my TV and got another Roku.  You never know when those will die though.  Good luck!

New Member

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2 Messages

4 years ago

Direct Stream is junk. I am calling today to get rid of it. Originally I got the box, but the remote had to be reprogrammed every single time we used it. Then you would have to login again. I started using my AppleTV app instead because it did not make me login every single time I went to the app. Until about two weeks ago. Now direct stream has done something to make you login every single time. Don’t listen to their lies and ways to try to help you. They changed some thing and are doing this on purpose because they don’t want you to steal your content. What’s crap as I have it on three different TVs in my household and ALL THREE require a log in literally every time I use it, and they just knocked the price up. I do not have this issue with any other streaming service!  I’m not paying for something that I can never use because I’m the only person in a family of two adults and five children that knows the password. And I don’t have time to type it in every day. This has been a horrible experience! I would never ever ever recommend direct stream to anyone.  Try Hulu or YouTube or some other better online tv service. 

ACE - New Member

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3.7K Messages

4 years ago

@xyconner9 find it curious u just signed up for this forum. If you had all these issues why haven't we seen you in here before? Fake account/post. Probably one of the OAN cult members. 

New Member

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2 Messages

4 years ago

Wow, for someone who just signed up you don’t exactly encourage free speech or anyone else’s opinion  @Ludwick577 is a (Edited per community guidelines). I just signed up today because I just now got around to dealing with it. I am a mother of three children and an executive at a healthcare company. I don’t have time to talk on forums. Instead I called Direct Stream & canceled my service today.  Unlike you I don’t spend my days (Edited per community guidelines)ing through online forums. 

(edited)


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