New Member
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29 Messages
How to stop automatic changing to Spanish while watching HBO channels
While watching movies on HBO channels, Directv Stream app on Samsung tv freezes, and comes back on after a few seconds but language is changed to Spanish. We have good Wi-Fi strength at tv and no other problems with any other streaming app. Only DTV Stream has this problem. We have to manually go into the “I” setting and switch language back to Default (English). Have deleted and reinstalled app to no avail. This has been happening for several weeks.


jrgray86
Contributor
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3 Messages
4 years ago
2020 Samsung Frame here and agree with other posters that this started when the DirectTV Stream app launch earlier this year. Frequent black screen, spinning wheel and switching to Spanish (seems to only be with a handful of channels: HBO, Fox, etc).
I agree it could be either a Samsung App Store issue or a DirectTV Stream app issue but either way, DirectTV Stream needs to fix if they’re going to list the Frame and other top of the line Samsung TVs as “compatible”. I’m giving them until the end of the year to fix or I’m moving to another provider.
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Ludwick577
ACE - New Member
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3.7K Messages
4 years ago
Give it up already.
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frankgrande7
New Member
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2 Messages
4 years ago
I had Direct TV, which I loved. I got talked into Direct Stream when I got new phones. Boy am I sorry freezes constantly since I bought it. I moved router got extenders you name it.
Can't wait till the contract is up.Never again.
Long time ATT customer.
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jrgray86
Contributor
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3 Messages
4 years ago
Thanks, but no I think I’ll continue to push the company I pay to deliver the product they promise.
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Stevenfries67
New Member
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3 Messages
4 years ago
I got so tired of it I switched all my tv’s to Fire sticks. Problem gone!
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Stevenfries67
New Member
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3 Messages
4 years ago
Yea but I had to spend 50$ that I shouldn’t of had to spend because y’all can’t fix your app!
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Almc
New Member
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29 Messages
4 years ago
I read these posts mocking the users here and admonishing them to buy another third party device in order to watch the DTV Stream service that they've paid for on a smart TV that they also paid for.
Yet none of these Einsteins have even tried to explain why every other 3rd Party streaming app works on the Samsung SmarTV platform except the DTV app. How come all the other streaming content companies can field an app that works on Samsung but DTV cannot?
Full disclosure - I have only tried 11 other streaming apps on my Samsung. They all worked. Of those I only subscribed to 5 pay services & 2 free services, beyond the free trial period. But I think mine is fairly representative of the major movie / tv streaming content providers.. (DirecTV Stream, Prime Video, HBO Max, Hulu, Tubi, Disney+, YouTube, Pluto, Peacock). All of those except DTV works without freezing or any other disruptive issues. The Samsung also includes a free "Samsung TV" app that provides scores of channels of free content (movies and TV programs and music), and the Samsung TV app also works fine without any disruptive video or audio issues.
(edited)
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
I think this thread has run its course. Until DirecTV & Samsung fix the app folks will continue to have these issues. While getting an external streaming device is a workaround, some folks clearly don't want to do that. To each his/her own.
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