New Member
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5 Messages
Input banner will not go away
On my Sony TV (not smart TV), the input banner always displays when the TV is turned on. When I had Google Fiber TV, the banner would go away after a few seconds. As soon as I started using the DirecTV Stream box, the banner stays on the screen. Therefore, must be an issue with the interface between the TV and the DirecTV box. How can I fix it?
DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
We want you to enjoy your favorite programming without inconveniences. Some conflicts with the DIRETV equipment can be fixed with a refreshing.
Here you can find the steps to complete the process, please let us know how it goes.
Carlos, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
I found this on a google search: On your Sony TV
Follow these steps to turn off the Auto Display feature: Using the supplied Sony tv remote, press the HOME button. Select Setup → System Settings → Auto Display. Select Off.
OR
(edited)
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Jayhawk69
New Member
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5 Messages
4 years ago
Thank you DIRECTVhelp but there is no option for "My equipment and services" under Settings on my DirecTV Stream device. Perhaps it exists only on the DirecTV receiver? There is, however, a "Restart/Reset" option under Settings, System. Should I use that?
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Did you try the steps on your Sony tv I listed above?
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
@Jayhawk69 yes, let's use the "Restart/Reset" option to see if it helps.
Please take into consideration that all the customized settings will be lost after performing this process; however, they can be set up again once it's done.
Let us know how it goes, we will be happy to help.
Camilo, DIRECTV Community Specialist
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Jayhawk69
New Member
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5 Messages
4 years ago
Ludwick577, that menu does not exist on my Sony TV. There was a setting for Info banner but the only options were large or small - no option for hidden.
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