Intermittent black screen

I am having this problem on my computer ... no device involved at all. Verizon GIG internet. No such problem on apple tv+, netflix, Hulu and disney plus. they do not seem to be able to address this. 

Same problem here for a while now. Watching on Chrome on HTPC via HDMI to a receiver to TV via HDMI on Ethernet. No issues with any other streaming service. We have had Direct TV streaming for years now with the same equipment and internet provider. The black screen is a recent issue. No proof, but I think the issue started right around the time DirectTV Now rebranded to Stream. 

In my RV streaming via Chrome to TV via HDMI watching basketball game. Purring like a kitten.

Is this intermittent black screen problem really only isolated to Samsung TVs?  Are any other Smart TV brands affected by this?

@mjstef 

Samsung is the only brand with a DirecTV Stream App. Other TVs need to use a streaming device, like Roku or FireStick. And those devices work much better than the Samsung App.

@mjstef 

It is my belief that: If Samsung didn't have the availability of the DirecTV Stream App, provided by DirecTV Stream, their subscriber base would be 30% less.

Their biggest success was having an app for Smart TV's but unlike other platforms, DTV-S only provided one for Samsung.

@mjstef

I am here because I have this issue too. I have it on my TCL Roku Smart TV, on my chromebook and on my macbook. In my experience it is not isolated to Samsung.

I moved to Direct Stream because of the YTTV v. Roku dispute. Now that it has been resolved, I will be going back. I can't take this (Edited per community guidelines) anymore... besides, the UI/UX of the DS app is pretty poor IMHO.

Working fine on my Chromebook. Are you using the app oe web URL? I always use the web URL. No need to add another app.

Yes, I am using the Chrome web browser. Today it is going black screen, but not coming back up at all. I have to actually click to another channel stream, then click back to the channel I was on to get it to come back on. Very annoying, especially since I am working and just want the background noise.

Have you tried using incognito mode?

I have tested this on Cloud DVR Recordings, and I can reproduce the black screen, with poor video quality for a few seconds after the black screen, in EXACTLY the same spot in the video.   This implies that this is NOT a bandwidth.   At first, I thought this might be the Attitude Sports feed having an issue, but I get this on all channels.   Has DirecTV tested this on Samsung Smart TV's, Computers and streaming devices like Roku?   I've done speedtests from the TV web browser and get in the 50+ Mbs range for single stream tests.   UHD works fine from Prime, HD from Netflix, etc.

I watch through the Direct TV stream site on Chrome and I've had this issue on multiple channels. I have fiber internet plugged directly into my PC and the issues are always in the same spots on recordings. I can rewind and it will still be a black screen. I've had the other issue where it will just go black and not return to normal unless I change channels or refresh the page. I've ALSO had an issue with recordings specifically jumping to the end of the recording with me not touching anything. When I'm watching a game I recorded, I don't like to see the result of it while I'm half way through. Lots of issues, and I didn't have any of these with AT&T before the switch. Incredibly infuriating.

Today is March 10th, 2022

The current version of the DirecTV Stream App for Samsung TV's is: 3.27.31104

I noticed there have been at least 3 app updates in the last three weeks. The last update was two days ago and so far the streaming service hasn't puked like is used to...

I'm not seeing the lag or buffering but I notice the "Are you still watching" notification is more frequent and some of the HD channels don't seem to be as crisp as they should be.

A special note: I did have to reset my network after the last update. In my case I have FiOS and it entails turning off your Router and ONT from your provider for at least 30 minutes so when you turn the ONT (Optical Network Terminal) your provider should more than likely assign you a new IP Address. When you restart your Router, it will grab your new Gateway IP Address.

I also assigned a Port (Port forwarding of Virtual Server setting in your router) and assigned it to my TV's Network address. To do this you need to use a Static IP Network Address for your TV's.

I recently went to my daughter's house and logged on to my account on their Roku app based tv (TCL I think). I had absolutely no issues in several hours of watching. As a result I replaced my Fire TV streamers with Roku and now magically no issues, at least not for the past week. I still get intermittent blackouts when I watch on chrome from my office. It appears to me that these issues are with the individual clients and not the server although I was suspicious about the server due to my chrome and Fire TV issues.

Please fix the chrome browser client.