New Member
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8 Messages
Is 200 Mbps enough for DirecTV stream?
I often get the dreaded "spinning wheel of death".
You folks all know what that is, I'm certain...
Isn't 200 Mbps more than enough speed to stream on a Smart TV??
I've performed all of the "fixes", such as...
Sign out/sign in
Reset My Internet
Restart my Smart TV
Keep TV Apps Updated
Any input would be much appreciated!
Accepted Solution
Tiger593
ACE - New Member
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1.6K Messages
3 years ago
I would think about getting an external device such as a Roku, Fire Stick, or even a Directv Streaming box it would probably clear up your spinning wheel problem.
It seems that most of the TVs that have apps built in seem to have problems streaming Directv Stream so switching to an external device would help clear up most streaming issues.
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
What streaming device are you using?
How is the device connected to your home network? WiFi or Ethernet?
What is the true download speed at your streaming device? WiFi signals can weaken considerably if the device is far from your WiFi router.
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chasf00
New Member
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426 Messages
3 years ago
@CiRcLeOfDeAtH22
When I first started using Dstream had the same problem with excellent bandwidth. Over a short time the spinning wheel lessened to the point now almost never. I use AFTV4k max.
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CiRcLeOfDeAtH22
New Member
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8 Messages
3 years ago
@litzdog911 -
What streaming device are you using?
No device...just my Smart TV.
How is the device connected to your home network?
WiFi
What is the true download speed at your streaming device?
278.2 Mbps.
WiFi signals can weaken considerably if the device is far from your WiFi router.
My router is only a few feet away from my TV.
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DIRECTVhelp
Community Support
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255.9K Messages
3 years ago
Thank you for confirming @CiRcLeOfDeAtH22.
In order to make sure everything is working properly, and we explore all the possibilities for this, you can check here the internet speed recommended for DIRECTV STREAM services.
We want to thank to @litzdog911 for the help in this situation and @chasf00 for sharing his experience. If further assistance is required we're here for you.
Eimmy, DIRECTV Community Specialist
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CiRcLeOfDeAtH22
New Member
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8 Messages
3 years ago
Unfortunately, this does not resolve my issue.
Oh well...still much cheaper than cable television.
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CiRcLeOfDeAtH22
New Member
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8 Messages
3 years ago
@bcbsncjlj: No, I have a Toshiba television.
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DIRECTVhelp
Community Support
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255.9K Messages
3 years ago
Hello @Tiger593, thank you for your prompt response.
@CiRcLeOfDeAtH22 take a look into the list of compatible devices here to confirm if the operating system of your TV is suitable for DIRECTV STREAM.
If there is any further assistance, we'll be here for you.
Sara, DIRECTV Community Specialist
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CiRcLeOfDeAtH22
New Member
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8 Messages
3 years ago
@bcbsncjlj...you're telling me there is no such thing as the DirecTV streaming app? Seriously...?
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CiRcLeOfDeAtH22
New Member
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8 Messages
3 years ago
Toshiba - 55" Class C350 Series LED 4K UHD Smart Fire TV
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CiRcLeOfDeAtH22
New Member
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8 Messages
3 years ago
Yes, Smart TV's are generally either Fire or Roku, unless I have my head completely up my (Edited per community guidelines)
(edited)
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CiRcLeOfDeAtH22
New Member
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8 Messages
3 years ago
I see. That's why you're an "Expert"!
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DIRECTVhelp
Community Support
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255.9K Messages
3 years ago
Hello @CiRcLeOfDeAtH22 thank you for bringing this to our attention.
We hear you, let's catch up in a Direct Message (it's the chat icon next to the bell icon in the upper right corner of the forums) with more details about what you are experiencing
This way we can give you a proper resolution. Our team will be ready to step in.
JuanDP, DIRECTV Community Specialist.
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