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New Member

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2 Messages

Monday, November 7th, 2022

Is there an outage?

I can not access my account or stream on any device ie tv, computer or Roku.

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ACE - Sage

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46.7K Messages

3 years ago

Any error message?

Have you tried resetting your home network router/modem?

New Member

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2 Messages

3 years ago

On my phone when I try to log in it get care code 500. 

On Roku we get "We've experienced an error. Please try again later."

On my laptop, I can log in to my account via website, but I cannot watch anything. I get a black screen.

Expert

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6.5K Messages

3 years ago

Working fine in NC. where are you located? May be regional?

New Member

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3 Messages

3 years ago

Not working in Texas.  Phone app black screen, tv was black screen, deleted app and trying to sign back in gives caercode 600

ACE - New Member

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1.6K Messages

3 years ago

There seems to be an outage of some kind this was posted 14 hours ago on Twitter by someone.  But mine is working ok at least for now.

(edited)

Expert

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6.5K Messages

3 years ago

It's not an international outage, as I have experienced no malfunctions on any device that I use. 

New Member

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5 Messages

3 years ago

Ive been down since Saturday afternoon- same thing.  Black screen and cannot even access the login page on the website!!!  Down detector is showing outages over major cities in the US.  I couldn't even hear the customer service rep on the phone.  Something is going on their end for sure.  Insane that this is going on for days!!

Expert

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6.5K Messages

3 years ago

Down Detector is only showing less than 15 users as having issues. I would not call this a major issue.

New Member

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3 Messages

3 years ago

Pretty sure it's more than 15 users.   Don't count on down detector to give you the proper information.  

Expert

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6.5K Messages

3 years ago

Never said it was correct, but Down Detector is not showing major outage in major cities. No doubt users are having issues, but if it was dramatic you would be seeing 100s if not 1000s reporting.


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