Community Support
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255.7K Messages
Loading Issues on Roku? Help Us Investigate!
Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
chasf00
New Member
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426 Messages
3 years ago
Thanks for responding.
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BlixStZoo
New Member
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20 Messages
3 years ago
So far today I haven't had to delete/reinstall (it still says version 3.30 but my Roku said it updated DirecTV Stream today)
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chasf00
New Member
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426 Messages
3 years ago
@BlixStZoo
The last digit in version changed from 3 to 4.
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tapicell
Tutor
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7 Messages
3 years ago
Yes, daily for about 2 weeks.
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Mjswoop
New Member
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4 Messages
3 years ago
My roku and dtv app are updated and it still will not work on any roku devices. Doesnt come up soon I will be canceling
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Mjswoop
New Member
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4 Messages
3 years ago
Yes, both the roku and app are up to date but will not play on any of my roku devices, will absolutely cancel if it is not fixed
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
Well if you decide to cancel, contact DIRECTV STREAM. This is a public forum of other customers. We cannot do anything to your account.
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dpstavros
New Member
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4 Messages
3 years ago
Have not had to reinstall the DIRECTV app on my Rokus for 2 days now. Hopefully, the issue is fixed. I did have to sign on to DIRECTV on all my Rokus for some reason (what a pain). Thanks to all on this forum and DIRECTV for pursuing this issue and getting it fixed!
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BlixStZoo
New Member
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20 Messages
3 years ago
@dpstavros same here - had to sign on (which I found odd because that occurred a couple of days after I installed the update), but knock on wood no problems since then.
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tapicell
Tutor
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7 Messages
3 years ago
Same here. Have not had to uninstall/reinstall the app for a few days now. But, I have needed to resign into the app on multiple devices.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) to continue.
Esteban, Community Specialist
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a_cone
Teacher
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23 Messages
3 years ago
Problem still occurring and this is after the forced re-login.
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Mjswoop
New Member
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4 Messages
3 years ago
DTV says its a roku issue and roku has no phone support, I have done everything that eveyone has said on here and still not working on any roku device but working on everything else, soooo frustrating!!!
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hey @Mjswoop, meet us in private to continue investigating. We're here to help.
Esteban, Community Specialist
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Ash98
New Member
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1 Message
3 years ago
I’m constantly having issues using my directv stream with my roku. At first it worked great but the last few weeks it’s been awful. Constant problems with content loading, dvr, guide, and saying oops we can’t access this or hmm this seems to be taking longer to load etc… it’s very frustrating
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