Community Support
•
255.9K Messages
Loading Issues on Roku? Help Us Investigate!
Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
SavannahSa
New Member
•
2 Messages
3 years ago
YES!! UGHHH Even "removing the channel" on my Roku and unplugging everything and then turning everything back on and reinstalling the app did not work and I've tried MULTIPLE timesssss. VERY frustrating! Internet connection is def not a problem. It's like as soon as I turn the live channel on, in less than 10 seconds, the frame freezes but the audio is still live. And that's on every channel. PLEASE HELP!
0
sbcreighton
New Member
•
3 Messages
3 years ago
Same issue. Video freezes but audio continues to play on version 3.30
0
0
SavannahSa
New Member
•
2 Messages
3 years ago
@sbcreighton I spoke w/ DirecTV Stream tech support today. Apparently they are aware of the issue and working on it but cannot provide an ETA of when it will be functioning properly again. This is ridiculous. I am looking for another provider to switch to.
0
0
Kdom513
New Member
•
1 Message
3 years ago
The stream app keeps freezing video (audio keeps playing) after about 5 seconds of playing any show/channel. It only happens on our 4k+ devices, not on our TCL Roku TVs though. It is extremely inconvenient because the two main TVs in our house are non-functional now for almost a month. Both the Roku and Stream app are updated to the latest versions, and uninstalling/reinstalling the app or factory resetting the roku device did not resolve the issue. please help @DIRECTVhelp
(edited)
0
0
Jmathei
New Member
•
2 Messages
3 years ago
Yes
0
0
Jmathei
New Member
•
2 Messages
3 years ago
Yes
0
0
sbcreighton
New Member
•
3 Messages
3 years ago
@DIRECTVhelp is there no update on this?? I’m paying for a service I can’t use!
0
0
Dirtroad126
New Member
•
1 Message
3 years ago
We just subscribed to DS five days ago and are experiencing the “known problem” with our Roku Tv uninstall reinstall app several times last 24hrs, freezing DRV content and now unable do access service on iPad and on my Google Pixel phone. Got a $20 credit and a promise to fix by Thursday, Nov 10. Thankfully our RokuTv in den is hanging on and our Roku device in our bedroom. Code 600
From other threads this seems to be an ongoing issue for months ago and not just the last few days.
0
0
LastOfTheHard13
New Member
•
1 Message
3 years ago
Also having the same issue with it working for a bit then refusing to load and having to uninstall it and then reinstall....I pay all this money for shotty service at best.
0
0
Harroun
Visitor
•
1 Message
3 years ago
yes
0
0
Mikekarla1999
New Member
•
6 Messages
3 years ago
Yes
0
0
Mikekarla1999
New Member
•
6 Messages
3 years ago
Yes
0
0
Mssyp
New Member
•
2 Messages
3 years ago
I also have the issue of DirecTV Stream not loading on my TCL Roku tv. Model number 43S405. Software version 11.5.0•build 4322-30. It displays the Directv steam logo and just flickers.
Directv version 3.31 build 3450100
(edited)
0
danip1969
New Member
•
4 Messages
3 years ago
Yes
0
0
Mrcatcher22
New Member
•
3 Messages
3 years ago
I’m having the same issue. I just signed up for service, downloaded the app on my Roku and signed in. It then flickers DIRECTV stream on the screen. I’ve tried uninstalling and reinstalling the app, removing the Roku from the TV for over a minute, and checking and resetting the wireless connection. Does DIRECTV Stream work on Roku or do I need to cancel my service? Thanks for any help.
(edited)
0
0