New Member
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4 Messages
Local channel pixilation
We have one local channel that has constant pixilation happening. No other channels from DirectTV Streaming does this. We’ve unplugged and rebooted our Wi-Fi, Roku and reloaded the app. Is this an issue from our local station?
bcbsncjlj
Expert
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6.5K Messages
4 years ago
This is a true forum - subscribers sharing ideas and experiences. This is not a support forum. For dedicated support, select "Help" at the bottom of this page. Then the service that you seek support with.
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Opera1168
New Member
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2 Messages
4 years ago
I am the one in Ormond Beach , FL watching CBS out of Orlando. I just spoke with Customer Service and they said they have been receiving complaints from many locations and realize it is a big problem. They are working on it and hope to have it fixed in a few hours. I am just the messenger repeating what they told me on the phone call. Not giving you an "official" report, just the results from my personal call.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
To better assist you let's move this conversation to private, please check the DM to continue there.
Thanks in advance.
Mauricio DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
No issues here with FOX or CBS watching games with Roku or Fire Sticks. Location in NC.
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
Looks like you are all watching football. That means there must be a problem with the feed the local stations are getting from Fox/CBS; if so there is nothing directv can do about it. And why directv help wants to take the conversations private I have no idea, that's just a waste of time.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey @Ptw, thanks for letting us know the local channel you are experiencing pixelation issues with.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) so we can take a closer look at this.
Juan, DIRECTV Community Specialist
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seredding1
New Member
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3 Messages
4 years ago
Same issue in the Orlando area. Only CBS and Fox and it's not the first time this happens. Only during football though. Super frustrating, this didn't happen when we had xfinity.
(edited)
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @seredding1. Thanks for reaching us.
To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
We will be here to help
Daniela, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
So what games are you receiving in your area? My games are fine here in NC.
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seredding1
New Member
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3 Messages
4 years ago
@DIRECTVhelp I don't see the icon you are talking about.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
May I know if you are able to see the bell icon at the upper right corner? The DM box should be there.
Please let us know how it goes.
Daniela, DIRECTV Community Specialist
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WacoDave
New Member
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4 Messages
4 years ago
I find it funny that DirectTVHelp is offering a DM message to everyone, but me , the original poster. Anyone who has gotten this message what is being offered?
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seredding1
New Member
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3 Messages
4 years ago
@WacoDave Just an automated response that isn't helpful.
"We appreciate you taking the time to make sure that we are aware of the situation, and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience. Daniela, DIRECTV Community Specialist"
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
DirectvHelp is pointless anyway. Just standard responses either from a bot or from someone who has no idea what they are talking about. And why anyone would want to take these to DM I have no idea.
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
wacodave.
Sorry about the mess this thread has become. DirectvHelp is of no help, because they don't know what is going on, and don't bother to read the thread.
The game coverage is fed from a central location, to each of the local affiliates. This is nothing to do with DirectV. The local affiliates are not processing this signal correctly. It has happened before. You will probably find the pixelation disappears when they show local commercials, confirming its the network feed that is the problem.
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