local channels

Are you getting any local channels at all?  Have you checked the ZIP CODE on your billing account to be sure it matches where your TV box is?

Have you verified what locals you are suppose to receive? Have you ever received local channels? Are you receiving the correct ones or wrong ones? Missing some channels? A little more clarity needed.

Also what device are you using? Have you tried on a mobile device (cell or tablet)? Where they correct, wrong, missing, etc?

I checked the zip code on my account and it is the same.  I had channels for years and yesterday they were gone.

I've been getting local AZ channels periodically over the past 3 days and I live in MN...it's like I'm watching someone else's TV...turn box off/on usually fixes it

What device are you using?

@Titanrick what device are you using? Do you get the correct locals using your phone via cell not WiFi?

I am using a directv streaming box.  I have put in my zip code on the link and it shows me with local sports channels but not network channels.

What's your zip?

Thanks for the details @Titanrick. We want to help find a fix to get your local channels back on track. 

Are your location services on from your DIRECTV STREAM account settings? If they are, please follow the next steps:

1. Turn location services off (on the remote press home button > Settings > General > Location). If location settings are on- change the location settings to off and remain off)
2.Log out of the DIRECTV Stream Device. (on the remote press home button > Settings > Account > Log out)
3. Reset the DIRECTV Stream Device. (On the left side of the DIRECTV Stream Device press and release the red button)
4. Log back into the DIRECTV Stream Device.

Once you have completed these steps, please share with us your results.

Angie, DIRECTV Community Specialist

42104

Thanks for sharing your ZIP code @Titanrick. Once you have completed the steps I shared before, please let me know your results. We'll keep an eye on that.

Angie, DIRECTV Community Specialist.

I tried logging off the account, turning off the location services, and restarting the device , still no go.  I turned tbe location services back on still doesn't work.

On your Dtv stream box remote hit the dash - in the lower left hand corner of the remote for like 6 seconds and a popup will come up. Scroll down see if your IP zip and Billing zip are the same. Also, below that it says how your locals are determined.

Thanks for trying @Titanrick.

Let's meet in a Direct Message to take a closer look on this. Please check your Direct Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Angie, DIRECTV Community Specialist