New Member
•
3 Messages
Login to Directv Stream App on Apple TV - Code: 0018
I having issues logging into my Directv Streaming App on my Apple TV. It asked me to login to my IOS device and on the web. I did both and I keep getting an error message saying "These credentials are valid for the Directv experience. Please login to the DIRECTV app on your web, Android or IOS device. {Code:0018} Can someone help with this issue? It works fine on my iPhone and on the web...so I don't know what the problem is on my apple tv device.
Thanks
Eric
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
We're glad to help you out. Lets try this:
1. Please make sure the Apple TV is updated
2. Uninstall and reinstall the app.
For more information you can check this link. (https://direc.tv/3iSaQXZ)
Let us know how it goes.
Julian, DIRECTV Community Specialist
0
enfuegoentertainment
New Member
•
3 Messages
4 years ago
Thank you for your suggestions but I am still experiencing the same problems. I updated my apple tv and I deleted and reinstalled the Directv Stream App. Still getting the same error message. Any more suggestions?
Thanks
0
0
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
Are you using Apple's Single Sign-On Option? Try deleting the provider, reboot the device and try logging back on again. This has been an issue in the past with Apple devices.
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
We are currently experiencing a global issue with the latest releases of ios and tvOS, hence IPhones, IPads, or Apple TVs may experience this kind of crashings. Our Teams are aware and working to resolve it as soon as possible.
We do appreciate your patience during this process.
Julian, DIRECTV Community Specialist
0
enfuegoentertainment
New Member
•
3 Messages
4 years ago
Thanks for your help, bcbsncjlj. I followed these instructions below and I keep getting this error message that states "That user ID doesn't seem to work here. Please sign in with a different ID. Care Code: 205.4." I have two user IDs and I used both of them and neither one worked.
Apple TV setup
Sign in to the DIRECTV STREAM app on your Apple TV:
I signed out of my directv sign on and tried to login to Directv Stream and all it sai
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
Hello @enfuegoentertainment!
0
RonW1
New Member
•
3 Messages
4 years ago
It's been 2 months and this issue is still not resolved.
Getting same error on Apple TV, 205.4
0
0
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
@RonW1 Have you ever had an DirecTV subscription? There has been some issues with subscribers who had previous accounts with DirecTV and have now gone with DirecTV Stream. Have not seen a solution outside of using another email account.
Also, you are a DirecTV Stream subscriber, right? You did download the correct app, right (DirecTV Stream not DirecTV)?
0
0
RonW1
New Member
•
3 Messages
4 years ago
I am able to use my Direct TV stream account on any other device. Just not the Apple TV. Works on my Ipad, Samsung, Xbox, Laptop.
0
0
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
I will ask this then. Are you using Apple's Single Sign-On Option? Try deleting the provider, reboot the device and try logging back on again. This has been an issue in the past with Apple devices.
0
0
RonW1
New Member
•
3 Messages
4 years ago
I've gone through all the previously listed steps. I will attempt this again ...
0
0
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
Directv single sign on not working, 205.4 error
https://discussions.apple.com/thread/251330961
0
0
deppesoccersox
New Member
•
1 Message
4 years ago
I am having the same issue. I have tried all the steps mentioned in this forum and others. FIX YOUR (Edited per community guidelines) WE ARE PAYING FOR!
(edited)
0
0
bcbsncjlj
Expert
•
6.5K Messages
4 years ago
Are you a previous DirecTV satellite subscriber?
0
0
Plasmax23
New Member
•
1 Message
4 years ago
Yea, you should fix this Direct TV. This is a horrible customer experience. It’s weird you ask your customers to test your RnD… get an Apple TV to your engineers so they can provide a fix to your paying customers!
0
0