4 Messages
Login to Directv Stream Fails
I ha v e satellite service and installed the app on my Android and iPad. I tried added it to another TV not in the house with my satellite service. When I try to login I get the error code and credentials are not correct. My account works on the other mobile devices. Help
bcbsncjlj
Expert
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6.5K Messages
2 years ago
DirecTV Stream and DirecTV Satellite are 2 different paid subscription services. Credentials are not interchangeable between the services.
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JeffyPooh
4 Messages
2 years ago
But it works on my phone and iPad
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bcbsncjlj
Expert
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6.5K Messages
2 years ago
Outside your home, satellite service only supports mobile devices. To use a streaming device, you must be able to see your receiver.
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JeffyPooh
4 Messages
2 years ago
The weird thing is that it works on my mobile devices and I'm 500 miles from home
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bcbsncjlj
Expert
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6.5K Messages
2 years ago
Like I mentioned, mobile devices are supported by the satellite service away from home. PC, phones, tablets, etc. TV streaming devices are not supported because it can not receive your satellite receiver to verify the service. If you want out of the home use for TV streaming devices, then you need a subscription for DirecTV Stream not DirecTV Satellite.
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JeffyPooh
4 Messages
2 years ago
Ok thanks
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