New Member
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3 Messages
Long Delay When Changing Channel
I have DirectTV Stream and use the C71KW-400 box from ATT.
There is a 10-25 second delay when changing channels. The problem is the same on 7 different TVs and boxes.
Internet speed via ethernet is 240 Mbps on TV
I have done the following:
- Checked System Update
- Performed Restart
- Performed Factory Reset
None of this works. Can anyone help with a recomendation?
DIRECTVhelp
Community Support
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256.1K Messages
48 minutes ago
Appreciate your efforts in trying to fix the channel change delay, @TexasToIndiana. It seems like your DIRECTV App's cache and data need to be refreshed. Try the following troubleshooting steps:
1. Open Settings: Press the Home button on your DIRECTV remote, then navigate to the Settings gear icon
2. Show System Apps: Scroll down to the bottom of the list and select Show system apps.
3. Locate DIRECTV: Find and click on the DIRECTV application.
4. Clear cache and data. Doing so will require you to log back in.
5. Finally, perform a power cycle by unplugging the power cable of your Gemini device and re-plugging it after 30 seconds.
John, DIRECTV Community Team
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