Long Delay When Changing Channel

Appreciate your efforts in trying to fix the channel change delay, @TexasToIndiana. It seems like your DIRECTV App's cache and data need to be refreshed. Try the following troubleshooting steps:

1. Open Settings: Press the Home button on your DIRECTV remote, then navigate to the Settings gear icon

2. Show System Apps: Scroll down to the bottom of the list and select Show system apps.
3. Locate DIRECTV: Find and click on the DIRECTV application.

4. Clear cache and data. Doing so will require you to log back in.
5. Finally, perform a power cycle by unplugging the power cable of your Gemini device and re-plugging it after 30 seconds.

John, DIRECTV Community Team

Are all 7 Tv's connected via the Directv C71KW-400? The box doesn't get over 100 connected via ethernet so not sure why you are saying 240. The box's ethernet port only goes up to 100mb. Connected via Wifi can do more.  If there is that big of a lag when changing channels---there is something going on with your internet connection somewhere. 

Reply to John:

Thank you for the response.  I followed the steps.  Comments:

(1) I went to Settings > System > Apps > See all apps > Show system apps 

(2) Clicked on DirectTV.  Cleared cashe first, then cleared data..  When clearing data, it refreshes the screen but does not require logging back in.

(3) I then performed the power cycle.

This did not help with the delay when changing channels.

Reply to Ludwick,

Thank you for the response.

(1) All seven tvs have a separate box (but it is the same model box)

(2) The 240 was the speed shown when using the speed test on the Netflix app.

(3) I found the troubleshooting option on the DirectTV help section, and it shows a speed of 81.74 Mbps on ethernet and 175,64 Mbps on wireless.

Even after changing to wireless, the 15-20 second delay did not improve. 

I do not have the delay when usiing the app on my phone, or when watching on a laptop.  

Thanks for giving it a try. We have technical specialists available to help you further, so we're sending you a DM. Jerald, DIRECTV Community Team

Do you have another device like a Roku or Firestick you could test on one of your TV's? Then try changing channels on one of them. Just to troubleshoot to see if it's your internet connection. On your Gemini box---do you have apps you don't use disabled? That frees up space and speeds things up for me.

Thanks again for your help!

No I don't have another device.  I'm not understanding how  it could be an internet issue since the problem does not occur when using DirectTV on my phone and computer .  We have a GB internet and everything is extremely fast,  

I checked the apps on the Gemini box and all of the apps that we don't use are disabled. 

What is the normal time that it takes to change channels?  It used to take 2-3 seconds for me.

Mine is almost instantaneous. Like 1 second.....and I'm using both a Gemini box (Osprey) and Gemini air. It's also almost as fast on my Roku. Do you stream on multiple TV's at the same time? That might bog down your internet connection b/c of shared bandwidth. 

@TexasToIndiana do a reset of all your network devices in-home (routers, switches, wifi extenders, etc). This points to an issue there, not on 7 TVs with 7 boxes. 

Response to GTyz

Thank you for the response but it is not an internet issue. As I said, there is no delay on the computer and no delay on my phone. It is a problem with the software on the box. I suppose I’ll waste a couple of hours on the phone with a beginner agent. 

It's not your boxes. It's your internet setup. Can you run an ethernet cable directly to one of your Osprey boxes from your cable modem/gateway without involving your router? Just to see maybe if your router is the issue.