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2 Messages

Wednesday, June 1st, 2022

Missing Outlander episodes

Anyone having trouble accessing Season 6 Episodes 2-8?

We actually watched 1 and 2, got ready to view 3, can't find anything other than Episode 1.

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ACE - New Member

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5.2K Messages

4 years ago

@GeorgiaElle unfortunately, if it is unavailable, this would be something on the channel's behalf because they provide DIRECTV STREAM with all the on-demand shown. Your two options are to either wait longer for the release of these newer episodes or you can try reinstalling and signing back into the app to get the newest data from the App. If there are still missing episodes, you can try calling DIRECTV STREAM (number in my greeting below) and letting them know that there are missing episodes for Outlander via On-Demand. Be sure to tell the robot that you are calling about the product 'DIRECTV STREAM' and not the satellite service 'DIRECTV.' If you say just DIRECTV then you will be sent to the satellite service with a bunch of confusion thereafter.

New Member

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2 Messages

4 years ago

Ah. I just went back and checked again this morning  -- and the missing episodes are there now. Just a frustrating evening, but now we can get back into viewing Season 6. Thanks for the reply.

Community Support

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255.6K Messages

4 years ago

Thanks, @detuch254 for your prompt response and helping out our customer.

@GeorgiaElle, we appreciate you letting us know that the Outlander episodes of season 6 are back now. We're glad you are able to enjoy it your favorite show!

If an extra hand is needed, just let us know. We're here to help!

David, DIRECTV Community Specialist

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