New Member
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2 Messages
My Library changed & it’s terrible
I don’t know why you decided to change the way the DVR list display. Now whenever I try to access my list of recordings, I get a message that says “This is where your recordings will show up”. I have dozens and dozens of different shows recorded that are in my list, but I can’t get to them, to watch or even delete, without clicking through 6 different steps-search for an episode (which is a huge pain too), click info button, click series options, etc. It’s a nightmare. I used to be able to delete an entire season that was recorded or a grouping of shows that were recorded together. Now I have to click through five different buttons before I get to the point where I can delete one episode at a time. I can’t be the only person that is dealing with this. And if I’m complaining, you probably have hundreds of other customers that aren’t, and are just gonna leave. I’ve been a DIRECTV customer for almost 15 years and I’m considering leaving myself


DIRECTVhelp
Community Support
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256.2K Messages
13 hours ago
Thank you for being a loyal DIRECTV customer, @GngrSnap. We recently updated our library display to introduce a more modern, visual thumbnail layout designed to help users browse their content more easily. We understand that adjusting to a new layout can take some time, and we appreciate your feedback on how these changes affect your daily navigation.
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DIRECTVhelp
Community Support
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256.2K Messages
7 hours ago
Please check your recording list and let us know if anything has changed. Rhyan, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.8K Messages
6 hours ago
@GngrSnap What device are you using? When you go to the DVR list----there aren't any thumbnail pics of your recordings? If not, I've seen this issue before with people using Cloud9 DNS. If you are using Cloud9 DNS change your DNS to google servers or something else. That will resolve your issue.
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