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New Member

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4 Messages

Wednesday, April 13th, 2022

Network names no longer showing up on guide

As of a few days ago, the network names no longer show up in the left hand column of the guide. Just hearts.  Please help.

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ACE - New Member

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651 Messages

4 years ago

Try reboot what ever device you are using. That might help.

ACE - Sage

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46.7K Messages

4 years ago

What streaming device are you using?

New Member

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340 Messages

4 years ago

Try device reboot as lou_do says... something similar was reported from someone on FireTV (Reddit https://www.reddit.com/r/DirectvStream/comments/u2rklz/channel_icons_missing_since_new_guide_rollout/)

New Member

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7 Messages

4 years ago

For me, a reboot fixes it for the next entry into the DTS app, but if you leave the app and come back it once again is missing the channel info.  Happening on 2 different FireStick 4K running the latest FireOS.

New Member

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4 Messages

4 years ago

Rebooted Fire stick and it works until I turn it off.  When I turn it back on the network names are gone again.  So I basicallly have to reboot every time I watch TV.  It happening on the other TV/Fire in my house as well.

ACE - New Member

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3.6K Messages

4 years ago

Have you tried uninstalling/reinstalling the app?

New Member

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4 Messages

4 years ago

Not yet, I’ll try that. Thanks.

New Member

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426 Messages

4 years ago

There we go.

New Member

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4 Messages

4 years ago

Nope, no joy.  Uninstalled Direct Streaming and reinstalled. Still doing the same thing.  It’s happening on all TVs in the house. 

New Member

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2 Messages

4 years ago

I too have had this same issue. Clearing our cache is only temporary fix. Just started happening in his week!

New Member

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426 Messages

4 years ago

So much for the update that happened this week.

New Member

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7 Messages

4 years ago

Response from DirecTV Stream support:  Our team is aware and working to resolve it as soon as possible. At the moment, the issue is only reported on the Fire TV's. Other kind of devices are working normally.

New Member

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1 Message

4 years ago

Having the same problem.  Using Fire TV.  "Restarting" fixes it temporarily, but when you go back to the Guide, they're gone again.  Very frustrating.

New Member

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426 Messages

4 years ago

Exit app, then reopen app, names reappear.

New Member

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6 Messages

4 years ago

Good find @chasf00 ! Exit app works to bring back the logos…definitely faster than the reboot. Sadly the disappearing guide logos return later. 


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