New Member
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4 Messages
Network names no longer showing up on guide
As of a few days ago, the network names no longer show up in the left hand column of the guide. Just hearts. Please help.
New Member
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4 Messages
As of a few days ago, the network names no longer show up in the left hand column of the guide. Just hearts. Please help.
lou_do
ACE - New Member
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651 Messages
4 years ago
Try reboot what ever device you are using. That might help.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
What streaming device are you using?
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GTyz
New Member
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340 Messages
4 years ago
Try device reboot as lou_do says... something similar was reported from someone on FireTV (Reddit https://www.reddit.com/r/DirectvStream/comments/u2rklz/channel_icons_missing_since_new_guide_rollout/)
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jmyoung4011
New Member
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7 Messages
4 years ago
For me, a reboot fixes it for the next entry into the DTS app, but if you leave the app and come back it once again is missing the channel info. Happening on 2 different FireStick 4K running the latest FireOS.
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Enewton57
New Member
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4 Messages
4 years ago
Rebooted Fire stick and it works until I turn it off. When I turn it back on the network names are gone again. So I basicallly have to reboot every time I watch TV. It happening on the other TV/Fire in my house as well.
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Have you tried uninstalling/reinstalling the app?
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Enewton57
New Member
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4 Messages
4 years ago
Not yet, I’ll try that. Thanks.
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chasf00
New Member
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426 Messages
4 years ago
There we go.
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Enewton57
New Member
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4 Messages
4 years ago
Nope, no joy. Uninstalled Direct Streaming and reinstalled. Still doing the same thing. It’s happening on all TVs in the house.
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AUarchitectWDE
New Member
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2 Messages
4 years ago
I too have had this same issue. Clearing our cache is only temporary fix. Just started happening in his week!
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chasf00
New Member
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426 Messages
4 years ago
So much for the update that happened this week.
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jmyoung4011
New Member
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7 Messages
4 years ago
Response from DirecTV Stream support: Our team is aware and working to resolve it as soon as possible. At the moment, the issue is only reported on the Fire TV's. Other kind of devices are working normally.
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VAFlash
New Member
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1 Message
4 years ago
Having the same problem. Using Fire TV. "Restarting" fixes it temporarily, but when you go back to the Guide, they're gone again. Very frustrating.
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chasf00
New Member
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426 Messages
4 years ago
Exit app, then reopen app, names reappear.
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albertls
New Member
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6 Messages
4 years ago
Good find @chasf00 ! Exit app works to bring back the logos…definitely faster than the reboot. Sadly the disappearing guide logos return later.
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