New guide not showing channel logos except after a restart of my FireStick

FireTV Stick 4K

Fire OS 6.2.8.7

Seeing this behavior on 2 devices so far.  Have not tried the third.

Hi, @jmyoung4011, we are happy to help. 

We know the importance to enjoy the service as you deserve. I'd like to share some easy steps to fix common DIRECTV STREAM app issues.

Let us know how it goes.

Thank you.

Maria, DIRECTV Community Specialist

Tried all those things before posting.  Those are pretty much the standard things you do to troubleshoot any device or application.  It works for the first time into the app, then when you exit and come back, no logos.  I should not be as disappointed as I am, as since you went from the AT&T TV app to DirecTV Stream app there have been all kinds of bugs.  I am a software QA engineer, and I would be ashamed to admit I tested this app before release.  Simple functions just did not work correctly, and features that worked great in the AT&T TV app have been buggy in the DirecTV Stream app.

Error is still there. I have restarted my Firestick multiple times. I have uninstalled the Directv Stream app and reinstalled as well. The channel icons show up the first time but when you exit the app and go back in......boom. Just a bunch of empty hearts. Almost like how your software team work...with no love. Get it together please. this is a little bit annoying for us A-Z people.

Yeah Camila. Whats up with that?

@jmyoung4011, we want to help.

Let's meet in a direct message on this. Please check your DM inbox (it's the chat icon next to the bell icon at the upper right corner of the forums) to take a closer look into channels guide issue.

Thank you.

Maria, DIRECTV Community Specialist

Me too. I have to force stop or clear cache to get it back. I have tried everything but doent last! It was fine before update!

No fixes from the whizzerds? Happening here also.

Worked fine on both tvs before update! Tried everything doesn't last. Update needs updated.

Customer support (not a tech) said I might have to buy their box. I'm tired of boxes and their costs. 

Hello, @cant.Let's check what's going on with your DIRECTV STREAM guide.

We want to take a closer look at your account. Please check your DIRECTV Messages Inbox (It's the chat icon in the upper right corner of the Forums).

Firestick app working fine for me. 

Why are you DM-ing individuals when this is obviously a widespread issue?