New Member
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3 Messages
no audio from stereo receiver
Many times when I turn on my genie, TV and stereo receiver with the remote something doesn't turn on or everything does and I have no audio. This used to work pretty good and now it might take 3 times sometimes. Everything turns off and on so 2 are on but not the third. Sometimes audio on good but not when switching to streaming. I have tried contact cleaner ,new HDMI cable and new stereo computer and the remote is paired to tv
I think I need a new genie receiver


Accepted Solution
DIRECTVhelp
Community Support
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256.3K Messages
1 day ago
Thanks for reaching out, @peithien. A specialist can help run a diagnostic check on your device to see exactly what's failing. Sending you a DM now. Rhyan, DIRECTV Community Team
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Accepted Solution
peithien
New Member
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3 Messages
2 hours ago
I'm waiting for someone to run diagnostic on my genie receiver.
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0
Accepted Solution
DIRECTVhelp
Community Support
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256.3K Messages
2 hours ago
We've responded to your message. Please check your inbox. Rhyan, DIRECTV Community Team
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