New Member

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3 Messages

Saturday, August 15th, 2026

no audio from stereo receiver

Many times when I turn on my genie, TV and stereo receiver with the remote something doesn't turn on or everything does and I have no audio.  This used to work pretty good and now it might take 3 times sometimes. Everything turns off and on so 2 are on but not the third. Sometimes audio on good  but not when switching to streaming. I have tried contact cleaner ,new HDMI cable and new stereo computer and the remote is paired to tv

I think I need a new genie receiver

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Accepted Solution

Community Support

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256.3K Messages

1 day ago

Thanks for reaching out, @peithien. A specialist can help run a diagnostic check on your device to see exactly what's failing. Sending you a DM now. Rhyan, DIRECTV Community Team

Accepted Solution

New Member

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3 Messages

2 hours ago

I'm waiting for someone to run diagnostic on my genie receiver. 

Accepted Solution

Community Support

 • 

256.3K Messages

2 hours ago

We've responded to your message. Please check your inbox. Rhyan, DIRECTV Community Team


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