Not allowing streaming on two devices at same time

I have been using this since it was ATTNow. My plan allows for two simultaneous streams, however since the change over to Direct Stream, I am limited to one. I constantly get an error message that another device is streaming. My primary device is Roku and while I do have three TV's rarely is more than one on at a time. However if a Roku device is streaming, then both web browser and/or android app give me that error. I occasionally get the same error when the Roku is not even on.