New Member

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8 Messages

Sunday, December 5th, 2021

Other Streaming Not Buffering

In response to previous comment.  Direct TV streaming is the only one buffering and lagging, for me.  My Netflix, Hulu and Disney+ does not buffer or lag.

Have reset Samsung TV (device) and accomplished all the "fix actions" save for connecting directly (RJ45), which is not currently feasible - router is upstairs, TV is downstairs.

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ACE - Sage

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46.7K Messages

4 years ago

Lots of reports here with the Samsung DirecTV Stream App. Have you tried deleting and reinstalling that App?  Supposedly there's an improved update available. 

New Member

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8 Messages

4 years ago

Will do that now (uninstall and reinstall), reason I posted my other streaming apps is someone asked previously about if I were having issues.... understand the apples to oranges analogy with streaming.

Community Support

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255.9K Messages

4 years ago

Hey @TexasTater, we're here to hep you.

Try these tips:
  1. Check for app updates in your app store. If an update is available, install it and restart your device.
  2. Check for device software updates and install.
  3. Close and restart the DIRECTV STREAM app.
  4. Reboot your device.
  5. Uninstall and reinstall the DIRECTV STREAM app.


    Let us know how it goes or shoot us over your account information so we can take a closer look.  


    Johnatan, DIRECTV  Community Specialist

ACE - Sage

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46.7K Messages

4 years ago

I doubt it's a DirecTV Stream issue. Most of these reports are coming from Samsung TV owners using the Samsung App. 

New Member

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4 Messages

4 years ago

Im having this same issue. We used Fubo and it was great but limited sports.  We got DirectTV because they had the NHL but can hardly watch a game. Is there a workaround?

New Member

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2 Messages

4 years ago

I cant believe that this app has had the problem for years and ATT refuse to fix it, the app drops out, I back it up, and it drops out at the exact some spot.  Its not my TV, other apps work fine.  The app is up to date. My internet tests at 450MB Down and 20 up, so that isn't the issue and is in direct line of the router. The TV is on the approved list. This is the only app on the Samsung TV that acts this way(Hulu, Netflix, Prime, heck even free apps like tubi work just find. Fix the app!!!!

New Member

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2 Messages

4 years ago

Not purchasing anything because they won't fix it.  The software needs fixed or don't offer it.  It's bad business and crappy service for a company so huge

ACE - Sage

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46.7K Messages

4 years ago

@dealsproffitt 

It's certainly your choice if you don't want to purchase a $30 Roku or FireStick to solve this issue. Bottom line is that native TV apps have never been very reliable, and it's unlikely that the Samsung app will ever be truly fixed. I agree that they should drop it from the supported devices list. 

New Member

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4 Messages

4 years ago

dealsproffitt

Just do what I did. Sign up for another service. I signed up for Fubo and its so much better.

(edited)

New Member

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172 Messages

4 years ago

I looked at Fubo ... They're competitively priced but it seems they tend to drop channels quickly when agreement negotiations break down.

I could go with their basic package for $64.95 and all I would lose is A&E and History channels. However, HBO Max would be an additional cost @ $14.95 instead of the $5.00 I pay with my DTV.

On the over-all i would save $20 a month and lose a few channels I watch but the big one for me was the History Channel.

New Member

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4 Messages

4 years ago

g_mingolelli

Watching tv should be relaxing, watching with Direct TV and the Samsung app is not relaxing.

New Member

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1 Message

4 years ago

I stream via Fire Stick. My DirecTV stream (Only platform that carries my regional sports network) picture quality consistently  jumps between HD/4K quality and blurry fuzz! I have download speeds of 121 and upload speeds of 7.4. App is updated, has been deleted and re-downloaded. ANY SUGGESTIONS?????

New Member

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172 Messages

4 years ago

DirectTV Stream finally corrected the issues with the Samsung TV App. The last update was about 3 weeks ago, I agree it's been painful to use the service for the previous 5 months but at the moment the App is working fine.

If you're using another device, I can't say what is having glitch problems.

ACE - New Member

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3.7K Messages

4 years ago

I love how people still reply even when they don't have anything to add for help.

@Jjdewald Do you have a newer firestick that can disable HDR? If not u can go into the Firestick settings and change HDR to adaptive. I use a firestick and set it to 1080p and that really sharpens the pic. If you have a 4k tv with HDR--disable the HDR on the TV as well.

(edited)

New Member

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2 Messages

4 years ago

I’m have the pixel breakup now. Happens when I change channels. I spent 54 minutes with DirectStream chat and it did not get resolved. BUT it doesn’t happen when I use Airplay. Crazy. Download speeds are good. No issue with Sling, Prime, or Peacock. Next level tech will call Monday 07/18/23


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