New Member
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9 Messages
Paused during streaming
While streaming, shows will occasionally pause on their own. At times I can push the play button and it goes and other times i need to select another show then go back to the one I was watching.
New Member
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9 Messages
While streaming, shows will occasionally pause on their own. At times I can push the play button and it goes and other times i need to select another show then go back to the one I was watching.
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
More info please ....
What streaming device are you using?
When did the problem start?
What troubleshooting have you tried so far?
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bloat
New Member
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9 Messages
4 years ago
I am going via the app. Routers replaced and checked, new modem, Spectrum came out and checked connections and signal strength. It does not happen when using Netflix, for example.
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
"the app" on what device? Roku? FireStick? Samsung TV?
If you're using the DirecTV Stream App on a Samsung TV, then you're not alone. Lots of posts here from folks with problems using that App. Much better experience with a DirecTV Stream box, or $30 Roku or FireStick.
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bloat
New Member
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9 Messages
4 years ago
Happens on my pc, my mac and Iphone.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi @bloat happy to help you with your DIRECTV STREAM app.
We appreciate the details about the devices that you are using.
Thank you @litzdog911 for the prompt responses.
Let's Try these tips as basic troubleshooting:
1. Check for app updates in your app store. If an update is available, install it and restart your device.
2.Check for device software updates and install.
3. Close and restart the DIRECTV STREAM app.
4.Reboot your phone or tablet.
6.Uninstall and reinstall the DIRECTV STREAM app.
Pease, let us know how it goes.
Daniela, DIRECTV community Specialist.
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tbethea2
New Member
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10 Messages
4 years ago
I have the same issue on my Samsung Smart TV, please let me know if there is a fix.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
If you are using the Samsung app you need to get an externsl streaming device. The Samsung app has major issues.
(edited)
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello,@tbethea2.We hear you and will be happy to help you with your audio issue.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Messages Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
David, DIRECTV Community Specialist
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tbethea2
New Member
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10 Messages
4 years ago
I'm not using the Samsung app. I have a Samsung Smart TV. I'm using Directv streaming and the shows pause while watching them. I don't have this issue on Netflix, etc., only on Directv. Also, don't have sound when I DVR shows to watach at a later time. Please let me know if you have a fix for this issues.
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bloat
New Member
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9 Messages
4 years ago
@Daniela, DIRECTV community Specialist
A bit of clarification. I am not going thru an app on my PC or Mac. I am essentially logging into your website and streaming it. I have tried all of the other fixes you suggested.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Then how are you streaming via the website if you are not using a Mac or PC? Clarification please - it's not DirecTV but DirecTV Stream. They are different.
(edited)
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bloat
New Member
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9 Messages
4 years ago
stream
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Well if you are not using a PC or Mac then how are you streaming?
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bloat
New Member
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9 Messages
4 years ago
if you read the string, I am streaming using a mac, pc and phone. Phone is the app and the other two are direct from the website.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Think we have 2 different conversations going on in this thread.trying to get in sync.
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