New Member
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2 Messages
Picture freeze constantly
Picture freezes constantly on Samsung tv using directv app. Have done all the suggested troubleshooting. No help. Is Directv going to fix this or do I cancel service and use Hulu?
New Member
•
2 Messages
Picture freezes constantly on Samsung tv using directv app. Have done all the suggested troubleshooting. No help. Is Directv going to fix this or do I cancel service and use Hulu?
DIRECTVhelp
Community Support
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255.6K Messages
3 days ago
We apologize for the picture issue, @sarnetvn. This is now being investigated, and a fix is in progress. To help us pinpoint the problem faster, please provide additional details, including your device's model number and the version of the DIRECTV app you're using. Thanks for your patience. Rizza, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.6K Messages
3 days ago
Samsung app sux. It's been bad for year. You are better off using a Roku, Apple Tv, Gemini box/Gemini air or even a Google tv device.
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DIRECTVhelp
Community Support
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255.6K Messages
1 day ago
Thanks for the info. We have forwarded these details to our team for further investigation. We appreciate your patience as we work towards a resolution. John, DIRECTV Community Team
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GTyz
New Member
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340 Messages
1 day ago
@sarnetvn upgrade to 5.0.104.2002102948. The one you shared (92) is old.
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