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New Member

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19 Messages

Saturday, July 16th, 2022

Pixelation on local channels

My local channels keep pixelating randomly. All other channels to my knowledge are fine, I’ve just had issues with the local channels for Erie County PA.

I’m using a Directv Stream box which is directly wired to my router which is getting 352 down for speed. Plenty for streaming. The problem has being going on for 3 months now with no changes or resolutions. I’ve factory reset the device, restarted the device, signed in and signed out… nothing has helped. I just set up another box at the same address so I’m waiting to see if it will have the same issues.

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New Member

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19 Messages

3 years ago

I have received no response from

the broadcasting studio and no possible solution from Directv. If Directv won’t do anything is the solution to cancel my service and try a different streaming service?

Expert

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6.5K Messages

3 years ago

What makes you think it's a DirecTV Stream issue? I have no issues with any of my locals. Do you have another device that you can test with?

New Member

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19 Messages

3 years ago

I would assume if it was my issue I’d have pixelation on all channels right? I’ve also tried it on my phone with their app and have gotten the same thing. I have also tried two other stream boxes and have the same issue. The only thing I haven’t tried is a fire stick but they don’t get the local channels for my second location, they get them from my home location because location services for the Directv app on fireStick is non-existent or just doesn’t work. Granted the local stations from my home location don’t pixelate at my second!

Are you in the same county as me with your local channels? I use my Directv stream at two locations depending where I’m at and I have no problems at my home location with local channels. A direct wired box shouldn’t have any issues with receiving a signal either.

Expert

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6.5K Messages

3 years ago

I would assume if it was a DirecTV Stream issue, you would have issues on all channels. Being locals, suggests broadcaster transmission problems. Since you do not have the issue at your home base, seems more like a local broadcaster or ISP issue. DirecTV Stream only broadcast what they receive. I doubt that I live in your county, and I have no idea where you live in PA. I travel all the time in a RV and rarely see  transmission issues.

Have you tried with your cell phone, tablet, or PC to test the feed? 

New Member

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19 Messages

3 years ago

As I mentioned in my previous comment I tried on my phone and had the same pixelation issue. I do believe this becomes a Directv issue since the stream they are broadcasting has issues from the source. I should not have to track down the broadcasting company to tell them what’s going on! Unless Directv would like to pay me for it :)

I tried contacting the company and had no luck. I figured I wouldn’t have much luck as being 1 viewer who is probably one of the only ones who uses Directv stream in this area…

If this is something in my end I’d gladly fix it if I can!

ACE - Expert

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14.1K Messages

3 years ago

As I posted the two channels you are having problems with both come from the same studio. Since I don't know how they get their signals to directv stream it's impossible to know if the problem is at the source or in the connection to directv stream. In the past with directv satellite, pinning down this type of problem has been very difficult. The station probably does not even have a directv stream box to check this with.

Try the stations again. Send an email or/and call the station engineer.

New Member

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19 Messages

3 years ago

Again… why does this become my issue? If it was my connection or my equipment I could understand that. But I don’t have access to Directv stream’s transmission to me from their end and I don’t have access to the broadcasting stations stream on their end… so it’s like I’m a poorly equipped middle man who should (in my opinion) not be doing the work.

ACE - New Member

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5.2K Messages

3 years ago

@BJackson55 if you have already consistently tried to contact the station with no success, you’ll just have to wait out the issue or find a different provider.

You can set up an over-the-air (OTA) antenna and point it in the direction of those local stations for free. Additionally, you can access that local channel’s programming through their own independent application. There are a couple ways to wait it out.

(edited)

ACE - Expert

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14.1K Messages

3 years ago

bjackson55 - I agree with you, but these situations have always been difficult to solve.  For all I know, directv and the station know what's wrong and are fixing it. Or they are not talking to each other.

New Member

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19 Messages

3 years ago

Small update. Our local Fox channel is now pixelating as well. Or this is the first time we are watching fox and noticing it is pixelating like CBS and NBC. All other channels (national) are working fine.


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