Pixels

Because your response wasn’t warm and fuzzy and conflicting from your comment given 13 days earlier. I am not taking it personally, just pointing out the inconsistency in your “help”. 

Tone matters. 

...and what I stated days ago is still valid. What device are you even using? Are you using Wi-Fi or Ehernet? is the pixel issue on all channels, or just one or two? Does it occur watching live content or On-Demand? Have you contacted your ISP to see if you are experiencing issues? You mentioned another service? Is that a live content or On-Demand service? The content delivery is totally different. Some people have issues but most don't but generally those that do not trouble-shoot for the root cause. Thousands are having no issue. I see no reason to think that the service can make a change to the app.

Thanks for the info. Hope you get your issue resolved. Have a good day!

You as well!

Same issue going on here!  Please help!  Picture is perfect on Samsung TV (uses app directly on TV), but on the TCL RokuTV, the picture takes 15 seconds to stabilize while it staggers and pixelates.  It’s so frustrating to have to wait 15 seconds for the picture to stabilize and pixelate every time you flip channels. Can anyone help?  It looks like I’m definitely not alone!

For clarity: it occurs every time you change channels on the Roku TV.  

Just called and talked to support...they tell me it's my internet speed.  (Edited per community guidelines)!  Told them I am not alone with this issue per this forum.  This TV used to work flawlessly.

All my other Apple TVs and another Roku device in my house work fine for this app - and I have no other pixelation issues with any other streaming service.   Also told them same thing occurs when firing up a recording on this ROKU TV.  

It seems to have broken with the V11.0 - perhaps only on certain Roku devices.  Good luck getting anyone at DirectTV to look at this as a problem.

Contacted Directv and told the same thing. They are trying to blame internet speed when all other roku apps work fine. Directv app only pixelates on roku, not on other streaming devices. So Directv needs to fix roku app compatibility. Everyone please call customer service and report this so they have to fix it. Call 800-531-5000!

Can't fix something that is not broke. I have 3 Roku's at my home base, 1 in my RV, and kids share subscription and use Roku's. No issues to complain about here. To buffering or video distortion of any kind.

Yeah, the rest of us seeing this issue are just blowing smoke to get your snarky comments. Whoopee for the guy with the perfect service! I too have a Roku that works fine. And have one that USED to work fine. Nice that direct tv has this one guy to stand up for them - all problems are on the user end it seems. Give me a break. You don’t have this issue, lucky you, I agree many or perhaps most don’t - doesn’t mean the others of us don’t have it. 

.. nice comment. Just what do you expect them to do? With all the variations in setups, location, networks, ISP, devices, and who knows what else makes it impossible to analysis from a forum when so many are having no issues. Just like other services some have issues and some don't.

I have seen occasionally that someone from DTV comments on here. DTV could ask for device info and set up to see if there could be a commonality with that folks having the issue. Calling their support line should have resulted in that as well, rather than just scooting down the checklist of reasons to be network speed. And not that I really thought commenting on here would do any good - at least I know that I am not alone experiencing this situation and it lets others know they too are not alone.

The support, if that's what you want to call it, is only first line support. They primarily work from scrips and at best only offer FAQs. I have never seen a solution from the help desk. They usually take you to a private message and never disclose and results to the forum.

The other day opened Dstream app on AFTV 4k max  to a pixelated image, went to different channel which was also pixelated.

Exited the app then reopened app and all pixelation was gone. This was first and only time that has happened in six months plus of Dstream usage.