New Member
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10 Messages
Problem with Acorn subscription on Prime Video app on DirectTV streaming box
I have one of the Direct TV streaming boxes for my new stream account. Also have a Prime Video account. And subscriptions there to both BritBox and Acorn. When using the Prime Video app on the streaming box, I can view video from BritBox, it recognizes my subscription. But it says I do NOT have subscription to Acorn. But I do. I can watch Acorn on a computer for example. I installed the Prime Video app on my phone and I can watch Acorn there too. But not on the Direct TV streaming box! Anyone have any ideas?
WilliamJS
New Member
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10 Messages
3 years ago
I only installed the Prime Video app two days ago. So I assume it's the latest version.
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WilliamJS
New Member
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10 Messages
3 years ago
Never mind! Fixed it.
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hi @WilliamJS, thank you for keeping us posted. We're glad to hear this issue is now fixed.
If further assistance is needed, don't hesitate to reach out.
Karen, DIRECTV Community Specialist
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stye4
New Member
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1 Message
3 years ago
How did you fix it?
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WilliamJS
New Member
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10 Messages
3 years ago
Apologies, this goes back a few months. But I'm pretty sure I just uninstalled the Amazon Video app and then reinstalled it.
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Ludwick577
ACE - New Member
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3.6K Messages
3 years ago
You can also sign out of the Amazon prime app--then back in. When I add prime channels--that's what I have to do for them to show up.
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