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pbgulfgirl's profile

Contributor

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8 Messages

Saturday, December 18th, 2021

Closed

Rearrange and remove channels

I just left YouTubeTV this morning due to the sports programming issues and came to DirecTV.  How can I rearrange the channels in my guide to the order I want them?  How do I remove channels from my Guide?

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ACE - Expert

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1.2K Messages

4 years ago

@Ludwick577 - the reason you might not have seen requests to allow editing and rearranging of the channel list is that you apparently are fairly new.  We (longer term subscribers) have been asking for that feature for many years, with no action on AT&T's part, and now no action on DirecTV's.  For the most part, people have stopped asking for features like that since it doesn't seem to accomplish anything.  But it would still be very desirable - especially if they added profiles - a feature that was (vaguely) promised almost 4 years ago but which obviously never happened.

@litzdog911 - you can set up favorites on any device - they are part of the account, not part of the device.  The DirecTV device has some advantages, but also some disadvantages - you can't say it is unconditionally "the best".  

The apps for almost all the devices now share the same 2 sorting options - numerical (using DirecTV channel numbering) and alphabetical.  It so happens that neither of those are the order I'd prefer.  

And "favorites" aren't a replacement for being able to edit the channel list.  They only apply to the EPG - they don't impact channel up/down "surfing", which still shows all channels even if in favorite mode.  

And (still lacking profiles) favorites are shared, so if there are multiple users of the same account, they all share the same favorites, which doesn't really make them favorite...

The bottom line is that I agree with @pbgulfgirl - the UI feature set is lacking and has been from the start, with very few enhancements over the years.  AT&T apparently didn't want to invest development dollars in the service - to be seen if DirecTV chooses to.  None of this should be a surprise to the Product Marketing team, but since they don't provide any mechanism for users to directly offer input, it isn't clear to what extent the powers that be are really aware - it is clear that Support doesn't provide a path.

(@litzdog911 - as an ACE, you may remember that a couple of years ago I requested in the ACE place a session where we could discuss such issues with the Marketing and Development team.  "You know who" indicated he was attempting to arrange one, but nothing ever happened, which I take to mean that under AT&T they didn't really care enough to do it.  As I said, it is TBD if DirecTV will be different, but there's still no mechanism to directly provide input...)

Contributor

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8 Messages

4 years ago

Well said @Jrandomuser .  Your points are all spot on.  I just discovered yesterday, three days in, that we could not set up a different profile my wife or kids.  YTT allows up to four profiles with their own login and password.   Unlimited cloud storage on YTT compared to 20 hours with DTV is another issue we have bumped up against unless we increase plan to $110 per month.

There are just two stations that we watch frequently, and that DTV has and YTT does not….Ballys SportsSouth and Ballys Sports Southeast.  We just have to decide if it is worth the extra $35 per month for DTV to get those two stations as we get used to the UX issues.

I want Directv to “win out” as I loved their satellite service back in the pre-steam days.

ACE - New Member

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3.6K Messages

4 years ago

@Jrandomuser. The point of my comment mentioning I had never seen a recent post asking for different guide sorting methods is b/c the OP also posted on reddit the same question and I was trying to tell OP she isn't going to get an answer different from the reddit post. She weirdly denied posting on reddit even though the 2 different posts were an hour apart about a topic that hadn't been discussed in a while.

(edited)

Contributor

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8 Messages

4 years ago

@Ludwick577   Good grief....I do not have a reddit account and have never looked at reddit.  As I explained, you will find similar questions within that 24-48 period because Friday night at midnight YTT sub's lost multiple ESPN network channels and had to sign up elsewhere to watch bowl games Saturday and Sunday.  Now YTT has the channels back, but that was the reason for the influx of similar questions.  Why in the world would someone ask a DTV question somewhere other than the official DTV user's forum?  Relax.

New Member

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3 Messages

4 years ago

how do you change from a-z to by number

Expert

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6.5K Messages

4 years ago

What device do you have? Unless you have the DirecTV Stream box its useless. You have no way to enter numbers. If you do have their box you change from settings in the box.

New Member

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3 Messages

4 years ago

ANY DRAW BACKS TO HAVING DIRECT TV STREAM BOX?

Expert

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6.5K Messages

4 years ago

It's proprietary. Pre-loaded with the service. Cost $120. You have to login with a DirecTV Stream account to use the box. If you cancel the box becomes a brick. Besides that - nice streamer like all the others.

New Member

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3 Messages

4 years ago

DOES IT HELP WITH STREAMING DELAYS?

Expert

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6.5K Messages

4 years ago

Streaming delays? Anything over the internet will be delayed.

1 Message

1 year ago

I find pressing the UP button on my remote to go down the channels to be counterintuitive. 


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