Recording error

Not sure about the trial period. I would contact support and inquire.

Well it's working now. Didn't do anything besides a power cycle on the TV.

Having same problem but only on local channels. Worked fine before from start date last Saturday until I set up the tv box yesterday March 31,2022. Now local channels won’t record. No error code. Just a message - There’s a recording problem. Checked zip codes on tv box. Same as home and billing address. Tried turning off location on box, turning off box, turning box back on, tried to record, same message. Turned location back on, tried recording, same message. 

Hi @Kimba1966, we are happy to help!

Let me share that for some customers, local channels may have changed due to a recent realignment. Which may be causing now this error when try to record local channels. Let's first confirm the local channels you're getting now entering your zip code here to know how we need to proceed.

Let us know how it goes.

Maria, DIRECTV Community Specialist

Well Maria. The channels in the zip code lookup are my local channels. Can’t imagine my region would change. I’m 15 minutes from downtown Kansas City. Local channels were recording fine until I received my tv box and plugged it in. Now they won’t record on the tv box, on the app or on our roku devices. I’ve checked the location. Tried turning it off, resetting the box and turning it back on again. No luck. I checked the zip code to make sure it matches my billing address.  

Has your IP or ISP changed recently? Do a location search for your IP address as well sometimes your ISP will give you an IP from another tv market. https://www.iplocation.net/

It hasn’t changed. Lookup shows Kansas City, which is correct

On your Dtv stream box remote hold down the dash - on the lower left hand corner of your remote for like 5 or 6 seconds and a popup will show on your tv screen see if the billing zip code and IP zip code are the same. And check the "local channel determination"

Have you recycled your ISP modem. Also using a phone via cell do you get the correct locals with the service. It's a test.

Hi, @Kimba1966. Let's check on what's happening to your service.

Meet us in a Direct Message to find the root cause of this.

Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) to get started.

Thank you.

Juan, DIRECTV Community Specialist.