New Member
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2 Messages
Recording error
New account on DirecTV Stream on a Roku TV. Unable to record anything.. All attempts return "There's a recording problrem. Unfortunately we couldn't set the recording you requested.." No error code. My plan has unlimited cloud DVR but it is in a free trial period. Am I not allowed to record during trial? Something else?
bcbsncjlj
Expert
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6.5K Messages
4 years ago
Not sure about the trial period. I would contact support and inquire.
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dby2897
New Member
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2 Messages
4 years ago
Well it's working now. Didn't do anything besides a power cycle on the TV.
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Kimba1966
New Member
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6 Messages
4 years ago
Having same problem but only on local channels. Worked fine before from start date last Saturday until I set up the tv box yesterday March 31,2022. Now local channels won’t record. No error code. Just a message - There’s a recording problem. Checked zip codes on tv box. Same as home and billing address. Tried turning off location on box, turning off box, turning box back on, tried to record, same message. Turned location back on, tried recording, same message.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @Kimba1966, we are happy to help!
Let me share that for some customers, local channels may have changed due to a recent realignment. Which may be causing now this error when try to record local channels. Let's first confirm the local channels you're getting now entering your zip code here to know how we need to proceed.
Let us know how it goes.
Maria, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We're glad to know that you're already enjoying your DIRECTV STREAM service. Don't hesitate to let us know if you need further assistance in the future.
We'll be glad to help.
Camila, DIRECTV Community Specialist
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Kimba1966
New Member
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6 Messages
4 years ago
Well Maria. The channels in the zip code lookup are my local channels. Can’t imagine my region would change. I’m 15 minutes from downtown Kansas City. Local channels were recording fine until I received my tv box and plugged it in. Now they won’t record on the tv box, on the app or on our roku devices. I’ve checked the location. Tried turning it off, resetting the box and turning it back on again. No luck. I checked the zip code to make sure it matches my billing address.
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Has your IP or ISP changed recently? Do a location search for your IP address as well sometimes your ISP will give you an IP from another tv market. https://www.iplocation.net/
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Kimba1966
New Member
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6 Messages
4 years ago
It hasn’t changed. Lookup shows Kansas City, which is correct
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
On your Dtv stream box remote hold down the dash - on the lower left hand corner of your remote for like 5 or 6 seconds and a popup will show on your tv screen see if the billing zip code and IP zip code are the same. And check the "local channel determination"
(edited)
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Have you recycled your ISP modem. Also using a phone via cell do you get the correct locals with the service. It's a test.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi, @Kimba1966. Let's check on what's happening to your service.
Meet us in a Direct Message to find the root cause of this.
Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) to get started.
Thank you.
Juan, DIRECTV Community Specialist.
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