Teacher
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48 Messages
Recordings do not start where left off on app
we have one DTV Gemini receiver and use the DTV app on two other TVs (one FireTV and one Google TV)....when accessing recordings on the two TVs that use the app, the recordings do not start where we left off, they all start at the beginning. (The recordings work fine on the TV with the receiver)
I have:
- restarted all TVs, devices and the receiver
- cleared cache etc on apps
- deleted and reinstalled DTV apps
- checked TV s/w (all up to date)
- chatted with DTV AI and live person ; no resolution
problem started when we switched from recievers to app
any advice / help would be greatly appreciated
thx!!
DIRECTVhelp
Community Support
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255.8K Messages
1 month ago
Thanks for your troubleshooting efforts, @budon. We'd like to take a closer look at the recording issue you're experiencing and are sending you a DM now. Bernadette, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.7K Messages
1 month ago
If you don't see a "resume" choice when you go back into a recording---then you need to hit "ways to watch" then hit the recording you want. It's been like that for years. Not sure why they haven't addressed this glitch. Every recording should have a choice to "resume" once you start watching it.
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budon
Teacher
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48 Messages
28 days ago
tried contacting DTV customer support through FB, as well as a phone call with a tech "expert" who forwarded info to the escalations team. Received a (Edited per community guidelines) email that said it's only me, not a known issue? weird as there are posts all over the internet saying the same issue @DIRECTVhelp , can you provide a resolution?
i am a loyal DTV customer for over 16 years, but this is testing my loyalty...
thx
(edited)
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DIRECTVhelp
Community Support
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255.8K Messages
28 days ago
We value your time and loyalty. We've sent you a PM, so we can take a closer look. John, DIRECTV Community Team
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