Contributor
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53 Messages
Slow Navigation
I have the streaming service and for the most part, it works well. However there are times when I click on my remote and either nothing happens at all, or I hear the click on the TV and nothing happens. It just freezes. Just for grins, I'll make multiple random clicks and then wait several minutes, then it will catch up. This happens with my physical remote and the Fire TV app on my phone.
Internet speed is not a factor and I do not have any issue with other navigation on the Fire TV.


DIRECTVhelp
Community Support
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255.7K Messages
17 hours ago
Hi, @DanFlak. Our team is still working on a resolution. Please share your devices' model numbers and the DIRECTV app version to help with the investigation. Rhyan, DIRECTV Community Team
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