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Some channels audio doesnt sync
Does anyone else have the issue where some channels seem fine and others have a visible audio delay?
I know it’s not my tv, top box, or soundbar since they work fine with certain channels or netflix but channels like a&e and cnbc has the audio lagging behind significantly
And if so are there any ways to fix it so all channels are consistent?
detuch254
ACE - New Member
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5.2K Messages
4 years ago
@ceva156 although it would be easy to say that your accessories work fine on Netflix, Netflix is a completely different service. Rather than constantly uploading audio and video that is LIVE, all of Netflix content is already stored in the cloud and the streaming device has a lot less work. Also, on-demand services like Netflix require way less internet speeds than live TV streaming services like DIRECTV STREAM.
Therefore, I would recommend finding a way to better optimize your internet speeds. Try running an upload and download speed test on your streaming device and post it here so we can say if it is acceptable. Also, if you are able to, an ethernet connection would be a lot better than a wireless Wi-Fi connection.
Before doing this though, please make sure to restart your streaming device and update it to the latest release. Also, update DIRECTV STREAM and reinstall it again. Afterwards, make sure to re-sign in with your credentials.
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