2 Messages
Sports on my Google Chromecast 4K DirecTV stream app stutter
When I watch football or hockey on DirecTV Stream (ESPN, ABC, TNT, Fox) there is a noticeable constant stutter of the picture.. when I watch football or hockey directly through any of the network apps, there is no stutter.. so this is a DirecTV Stream app specific issue. I've restarted, reset, cleared cache, cleared data, updated the app, updated the system... it's not an internet issue as I mentioned, it's ONLY on this app where the picture stutters during hockey and football. All I have seen on very forum with people who have similar issues is DirecTV coming up with no solution.. but I'm going to ask again... what's the problem and how can it be fixed so I can stream on my Google TV chromecast.
DIRECTVhelp
Community Support
•
255.7K Messages
2 years ago
Hello @johnnymac33149, we're ready to help you with your stutter on picture issue on the DIRECTV app.
All this troubleshooting you did is useful. We'd like to check some detailed information on your account to start a further investigation. Check your PM to continue. Luis, DIRECTV Community Specialist
0
0
johnnymac33149
2 Messages
2 years ago
Luis, I responded in PM with my DirecTV account info... I used a different email address than my account for this chat.. LMK if that's going to be an issue going forward.
0
0