Contributor
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62 Messages
stream counter not updated when signing out, can't signon to another tv.
Often when going from living room tv to office tv I exit the app on the living room tv but then can't stream on office tv for an hour or two. Problem has been reported to directv chat multiple times with no resolution. Each time asking the same troubleshooting steps over and over. I am getting frustrated it doesn't work better.
DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
Please contact us in DM since it's necessary to protect your information. We also want to find the best solution to ensure that this doesn’t happen again in the future.
We'll do our best to help.
Mariana, DIRECTV Community Specialist
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johndeve
Contributor
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62 Messages
4 years ago
I have the legacy go big plan with 3 streams. The living room fire tv cube does not release the stream. You do not need any further private information from me.
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DIRECTVhelp
Community Support
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255.9K Messages
4 years ago
Hey @johndeve, we want to help you with your DIRECTV STREAM inquiry.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums).
John, DIRECTV Community Specialist
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johndeve
Contributor
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62 Messages
4 years ago
I sent a DM to directvhelp at 4pm yesterday. I added my account number and email. It says I am conversing with a directv agent but no one ever showed up. It is still there. Please get my information there and you can reply back here. I really don't know what is so hard about discussing my issue in the public forum (or maybe I do).
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johndeve
Contributor
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62 Messages
4 years ago
DirecTV community support via phone has just asked me to login again on each of my TV's after doing a reset. I am to call them back after 24 hours if I still have the problem. Does anyone think this will help?
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johndeve
Contributor
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62 Messages
4 years ago
I don't really know what the 'reset' does or what kind of reset if more than one. It is supposed to take up to 24 hours and we will be asked to login again.
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johndeve
Contributor
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62 Messages
4 years ago
I am still having problems with this. This morning when I was watching on my phone and wanted to watch on my TV. I exited the app on the phone but then had too many streams on the TV. I had to go back to my phone to watch.
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johndeve
Contributor
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62 Messages
4 years ago
The directv community specialists in this forum tell me they have access to my account and can help including resets. I have provided my information. So far it has not helped. The problem keeps coming back and I don't know that a reset has ever helped. I suspect my issue is not seen by most because I still have a legacy plan. I have made repeated attempts to get this resolved through support and now here. They keep suggesting I upgrade to another plan instead of fixing the issue with there service that I pay for.
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johndeve
Contributor
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62 Messages
4 years ago
bcbsncjlj, do you have the devices to get all 3 streams going, then exit the app on one and try to use another device? Just to confirm the issue I have and maybe someone will notice that can do something about it.
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