Contributor
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52 Messages
Streaming Navigation is Sluggish
I am streaming on Fire TVs. Often I press a navigation arrow on the remote and I hear the click on the TV but there is no corresponding movement in the Direct TV application. If I am impatient and click it 10 seconds later nothing happens again and then I get two clicks in the same direction.
Internet speed is consistently over 300 mips.
If I stream on my computer, I do not have this issue. It happens only with Fire TV and remotes.
DIRECTVhelp
Community Support
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255.6K Messages
6 hours ago
Hey @DanFlak. We're aware of the issue and are working on a fix. Please provide your devices' model numbers and the DIRECTV app version to help with the investigation.
In the meantime, clear your DIRECTV STREAM app's cache and data.
- Select Settings, then Apps, and then Manage Installed Apps.
- Choose the DIRECTV App.
- Select Clear cache and Clear data from the window that appears.
John, DIRECTV Community Team
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