New Member
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22 Messages
Streaming using chrome
When graphics are on the screen the graphics channel is dark. When you are watching a program that is dark you can't see anything. A programmer could fix this very easily, he would need to change the opacity of the graphics or overlay channel. The people on chat are useless with this problem. They look through a list and find nothing so it is your problem. Does anyone know how to get to technical people? As soon as some other streamers pick up my regional sports stations I'll be leaving if this isn't fixed. This operation is not as smooth as YouTubeTV or Hulu and it's a little more expensive.
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @JohnGn , we are here to help.
We know how important is to get the right brightness when you are watching your favorite programming. You can try these steps to enable the high contrast mode in your browser to see if this helps you to resolve the issue. In your Chrome browser please follow these steps:
1. Click the Settings button.
2. Open the Accessibility settings.
3. Select Manage accessibility features.
4. Enable high contrast mode.
5. High contrast mode in action.
Also, could you please confirm what device are you using? This in order to check the compatibility of it. You can also check the compatible devices in this link.
Juan, DIRECTV Community Specialist
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JohnGn
New Member
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22 Messages
4 years ago
The problem is not contrast. if you understand::
Opaque - can't see through
Translucent - allows you to see through with variable amount of light passing
Transparent - clear allows all light to pass through
The problem then is a translucent layer is placed on the screen whenever there is graphics on the screen. It is like pulling down a venetian blind over a window with bright sunlight, you block some of the light but not all of the light.
So what I'm saying is the graphics layer should be transparent and then you would only see the words or the pause/play button on top of the picture. This has to be handled in programming. It is not a browser or device problem!
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Thanks for bringing to our attention the translucent layer that is making the programming darker than usual. We will share this feedback to the right parties to share this information with the broadcaster, so we can improve your watching experience.
Norman, DIRECTV Community Specialist
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JohnGn
New Member
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22 Messages
4 years ago
This happens when the Play/Pause button is on the screen. I don't know what you mean by the "broadcaster", the original broadcaster doesn't put the play/pause buttons on the screen, that is done by DirecTV's streaming program.
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JohnGn
New Member
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22 Messages
4 years ago
BTW, it behaves the same way in the Edge browser.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We will take this into consideration and forward this to a dedicated team that meets with subject matter experts across DIRECTV as we continue to make changes based on customer's feedback. Our customer's are the first to know when updates are coming up.
Norman, DIRECTV Community Specialist
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JohnGn
New Member
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22 Messages
4 years ago
I hope this is helpful. The same thing happens on the android app but you can touch the screen to remove it immediately.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
@JohnGn, thank you for highlighting your experience with Android devices as well.
Your comments help us to improve our entertainment experience. We'll put this information in the right department.
Juan, DIRECTV Community Specialist
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