Mentor
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90 Messages
suddenly stopped streaming on computers
DTV Stream suddenly stopped working on my computers - desktop and laptop (Windows), both live and recorded shows. The message given says "We couldn't play this content at this time." My phone app still works. Has something changed?
Accepted Solution
DIRECTVhelp
Community Support
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256K Messages
3 days ago
Thanks for flagging this, @Varmus. There have been no changes or outages related to Streaming on browsers. To resolve this, please try the following troubleshooting steps:
1. This error may be caused by a connection issue. We recommend disconnecting and reconnecting your device to the Internet, -OR- completely restarting your router/modem. More tips here: Improve your DIRECTV streaming experience | DIRECTV Support
2. Clear your browser's cache and cookies, then try again. You can also check if the same issue occurs in an incognito or private window. Complete details here: Cookies, caches, and DIRECTV STREAM | DIRECTV Support
Additionally, please ensure your Microsoft Edge software is version 143 or higher for compatibility. Feel free to circle back and let us know the outcome. John, DIRECTV Community Team
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User5
New Member
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40 Messages
3 days ago
Streaming on my Windows Desktop computer using the Chrome browser is working for me right this moment.
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Varmus
Mentor
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90 Messages
3 days ago
It works in an igcognito window (Chrome). Thanks!
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