Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

New Member

 • 

4 Messages

Wednesday, April 6th, 2022

Talk to change channels very delayed

When I press the microphone button on the remote to changed channel it is very delayed. When I first got the service it worked perfect don't know if it's something I've done or if there's another issue.

Oldest First
Selected Oldest First

ACE - Sage

 • 

46.7K Messages

4 years ago

What hardware do you have? DirecTV satellite or DirecTV Stream?  The DirecTV satellite remotes don't have a microphone button. 

New Member

 • 

4 Messages

4 years ago

DirecTV stream

ACE - Sage

 • 

46.7K Messages

4 years ago

OK. You posted in the DirecTV Satellite forum. I'll move to the DirecTV Stream forum.

ACE - Sage

 • 

46.7K Messages

4 years ago

First thing to try is resetting your DirecTV Stream box. 

New Member

 • 

4 Messages

4 years ago

Thanks for informing me about the difference in the forms I didn't notice that.

I did reset the box according to the instructions on DirecTV's website no change. Change the batteries I also went into the settings and reprogrammed

the remote no change there either.

Community Support

 • 

255.6K Messages

4 years ago

Thank you for the update @jordansrq. We understand how important is to make sure your DIRECTV STREAM Voice Remote feature is working properly.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

David, DIRECTV Community Specialist

New Member

 • 

4 Messages

4 years ago

I have done all of the steps to repair the device to the remote but there's still a delay between 10 to 15 seconds before it changes the channel. Maybe I'm being unrealistic but I'm sure that it was quicker than that when we first got it only had it for a short time maybe 2 months. 

ACE - New Member

 • 

3.6K Messages

4 years ago

Only takes a few seconds for me

New Member

 • 

5 Messages

4 years ago

I have same issue - takes 10+ seconds on voice channel change after device says ok

New Member

 • 

5 Messages

4 years ago

Was there ever a resolution to this problem as I have the same problem on both my Streaming Devices

ACE - New Member

 • 

3.6K Messages

4 years ago

It started happening with the last software update on their Stream box. A new software update is rolling out now so i'm assuming that glitch will be fixed.

New Member

 • 

5 Messages

4 years ago

Where can you look to know a new update is rolling out?

ACE - New Member

 • 

3.6K Messages

4 years ago

In the settings--system---general---system summary scroll down to Directv Stream version. Tell me which version you have and I can tell if you if it's' the newer one. Old one is 29.2.116.36 which is what I have. 

New Member

 • 

5 Messages

4 years ago

I have the same one - .36

ACE - New Member

 • 

3.6K Messages

4 years ago

New ones are 29.2.117.49 and 29.2.117.31.


NEED HELP?