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New Member

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4 Messages

Friday, September 2nd, 2022

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The guide is not showing Fox News - the FIVE

I record the “The Five” everyday.  Today I noticed that the guide is/was not correct and did not the reflect the proper show at the 5pm slot, therefore the show never recorded.  How do we get the guide corrected?

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ACE - Sage

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46.7K Messages

3 years ago

Contact Fox News. The networks provide their guide data to third party companies that provide this information to cable & satellite providers. 

New Member

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1 Message

3 years ago

Attention: Fox News
Why have you screwed up the guide for the FIVE? Would you please fix it?

Thank you,

Alan Allison

Community Support

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255.7K Messages

3 years ago

Hello @AlanAllison, thank you for bringing this up to our attention.

Thank you to @litzdog911 for your prompt responses.

We'll be happy to point you in the right direction, in this case the best option is to inform FOX NEWS about this, so they can check on the guide and find a fix. Let us know if you need any further help, we're ready to assist.


Sergio, DIRECTV Community Specialist 

ACE - New Member

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5.2K Messages

3 years ago

@AlanAllison 

If you had bothered to read litzdog’s prior reply then you would have not asked that question again. 

New Member

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426 Messages

3 years ago

Why aren't there more complaints? 

Expert

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6.5K Messages

3 years ago

Maybe because it's just not really a service issue. Besides, it's not controlled by DirecTV Stream.

Mentor

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229 Messages

3 years ago

I noticed The Five not on also.  But there's more of a problem than just FNC, I think.  The People's Court was supposed to start Season 26 on Monday 09/05/22 and it was in my Upcoming Recordings, and now it shows 2018 episodes.  Something weird is going on.

New Member

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426 Messages

3 years ago

How is it not controlled by Dstream? The guide is in the Dstream app, thereby they have control.

Expert

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6.5K Messages

3 years ago

As has been stated, the networks provide their content to 3rd party agencies who create the guides. These services provide guides to providers.  

New Member

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426 Messages

3 years ago

As has been stated, we the subscribers don't care how Dstream gets the content, it is up to Dstream to deliver the content to the subscriber. 

Mentor

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229 Messages

3 years ago

I have both DTV Stream and DTV Satellite.  And the problems I mentioned above are incorrect on "both" systems guides.

Expert

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6.5K Messages

3 years ago

Either way, the guides are not produced by the services. The guides are supplied by 3rd party companies. Errors do happen. Not life-threatening.

New Member

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426 Messages

3 years ago

Dstream is the provider and it is their responsibility to fix problems with their service.

Expert

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6.5K Messages

3 years ago

Take it to support. Nothing can be fixed here Chas!

New Member

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426 Messages

3 years ago

As useless as some responses here.


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