Too Many Streams (Error 30004-005)

Girlfriend getting when watching Fox bit can watch other channels. Customer no service said it is an issue but they don’t have an answer yet to fix. Strange only Fox stations have this problem but not CNN or MSNBC.  Canceling service.

@Cv3300 that would be an issue either on DIRECTV STREAM’s side or the actual TV network. If you would like to cancel, then so be it. If not, temporary solutions are setting up an Over-The-Air (OTA) antenna to enjoy FOX or Install the Fox app on your streaming device and sign in with the TV EVERYWHERE functionality.

I have the same issue.  We have a dynamic IP address through Kinetic (Windstream) so our home location is constantly moving.  At sign up I asked if that would cause a problem and was assured it would not (I know, if it wasn't in writing why believe it). 

We get the 30004-005 error 'too many streamers' even using two TVs and have to reset the home location.  My neighbor has the same problem and got no help from Direct customer support other than.....turn off one of your TVs!

I've yet to be able to contact Direct to discuss the issue but would hope that if anyone else here has or is having the same issue they could chime in too.

To be sure, I'm not trying to game the their system by using the service in more than one household only my own. 

Yep, that is exactly what I figured.  Of course there is the cost to a static address or a VPN so that has to enter into a decision. 

We were on Windstream's Kinetic TV Stream until they ditched it and advised that DirectTV Stream was "the most direct" replacement for it.  Both failed to mention that this would be an issue up front. 

Thank you very much for your reply.

I am having the same issue.   Not streaming out of my house.  I have six tv's in my home.  But am unable to watch.  This occurs after my router reboots after a power outage.   

Static ip address cost an extra $20 per month.   If "many subscribers are having this issue" should dtv stream find a different way to determine when we are in our home network another way.  I can't  pay an additional $20 . Someone please help.  

I agree it's a problem with my isp.  I live in a rural area and do not have any other options for isp.  But as I read this and other post I'm not the only person with this issue.   I do not stream out of my home except when I occasionally watch on my phone.  I understand there should be a way to control streaming share.  I'm just looking for a solution for those of us who have this issue.   

@bcbsncjlj unfortunately you are correct.   I was just hoping for a different response.  Someone suggested I delete the app and reinstall and it will start your count over.  I haven't tried it yet.  I did loose power yesterday because of the hurricane.   When my router rebooted it assigned me a different ip address.   It's football day so we will have multiple tvs on.  I guess it will give me the same error.  It's just frustrating because I'm in my network at home.  I could understand if I was sharing my service.  

Understanding the technical side now is not the problem this streaming services (admittedly as well as others) customers are objecting to.  It is the fact that no where in the sales spiel was it mentioned (at least in an understandable way to non-technical types) that these conditions could exist. 

In my case I was pushed to Direct TV by my previous streaming provider that terminated their business.  There I had no trouble with the number of devices being used.  When they communicated they suggesting moving but they had developed a deal with Direct TV as incentive to pick up my subscription.  Neither entity indicated anything about issues with dynamic IP addresses. 

Yes my beef is with my ISP (the parent company of my previous streaming provider) as well as Direct TV, but also with all of the other providers that are less than up-front with this limitation.  I am certain this is not an isolated complaint that they just don't feel the need to detail just so they can generate revenue for however long any particular customer can stand it.  Several of my neighbors are elderly and fell into this loop hole/trap and still don't fully understand why it occurs.

I'm not fully condemning Direct TV but do put them in the same basket as HULU, YouTube, ect. in that they could offer better customer assistance by being more upfront about this "technical" issue prior to purchase.  I guess Direct did at least accommodate a customer forum but even that required some search engine knowledge to uncover for this line of discussion. 

It appears nothing is perfect in this field, especially in areas where there are little choice in internet providers.  One just has to evaluate the value or cost of online streaming vs. services like satellite TV I guess.

I completely understand the need to limit out of network streaming.   But either visual or physical I am in the same network just not the same ip address they lock me into. I lost power yesterday because of the hurricane. I did reset to my home location Wed while speaking with customer service.   I was trying to watch football today on multiple TV and recieved the too many streams error.  Very frustrating.  System should be able to locate you via location services.  I will gladly enable any location services in my devices to ensure I don't get message too many streams.  I am not using more than allowed. Obviously I'm not the only one with this issue.  

@bcbsncjlj is it worth investing in a ups to keep my router powered for my power outages?  Most of the power outages are only for short times.  

Hello @Wbwilliams we are here to help you. Our customers are the most important part of DIRECTV and your satisfaction matters.

Please share with us more details about the issue you are getting when you use the DIRECTV STREAM service, and we'll be happy to step in.

@DIRECTVhelp I am getting the too many streams error.  I am in my home network.  I have reset my home network 4x since I signed up in August.   The issue is because my isp changes the ip address anytime there is a power outage at my house.   I have contacted my isp and they will not assign me a static ip without charging me an additional $20 per month.   I live in a rural area in South Carolina and don't have any other options for another isp.  I have six tv's in my home and cannot watch but two at one time.  There has to be another solution for this issue other than costing me an additional fee.  If this cannot be resolved I will not be able to continue my service with Directv stream. 

Thanks for the details provided @Wbwilliams. We do not want to see you leave and know the importance of enjoying your DIRECTV STREAM service to the fullest.

We appreciate the issue you have brought up today, and we would like to lend you a helping hand on this matter. However, it would be necessary to contact your Internet provider to get the assistance needed with your IP address.

Anthony, DIRECTV Community Specialist 

@DIRECTVhelp I understand it's an issue with the isp but I know I'm not the only person with this issue.   I believe with the resources of Directv stream there could be a resolution to this issue other than advising me to pay an additional fee to keep your services.  I am willing to purchase the osprey boxes with dedicated Mac address to ensure I am in my home network.  This could be a solution to the issues for others as well.