New Member
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1 Message
Tv and sound cut out repeatedly
I have a Samsung tv and direct tv genie. It cuts in and out when I first turn it on in the morning. What is the fix? Direct services said just call when it starts doing this. By the time I get through the red tape, it stops.
1. exchanged a genie with another room.
2. Replaced hdmi cable.
3. I see where this has been mentioned on the blog repeatedly.
4. We had an ice storm right before this began occurring.
5. Recently added a sound bar.
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
What "Genie" model number(s)?
You said you swapped with another Genie. Is this problem only happening with the Samsung TV's Genie box?
Are you sure it's not a Samsung TV issue?
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goldw1800
ACE - Professor
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2K Messages
4 years ago
try using your remote on the Genie --Menu-search (type) CLEARMYBOX --press search -then search all -your receiver will reboot -see if that clears the issue
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Zmanoffstation
New Member
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1 Message
4 years ago
I have the same issue with 2 different Samsungs and Apple TV’s….never had this issue until 4 months ago. BTW, I tried pressing the play pause button trick to no avail. The only fix is to restart the apple each time, usually happens after a commercial…
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moneeky
4 Messages
2 years ago
I am trialing DirecTV streaming to see if I wish to drop my Uverse, but the volume is going in and out sounds awful. Samsung TV
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shannon02
ACE - Expert
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21.3K Messages
2 years ago
This is the DTV sat forum try the streaming forum.
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