Unable to use Roku remote with direct TV stream app

I’ve seen this on here but have seen no real solutions.  When trying to use the direct TV app on my Roku, if I hit one arrow button it will not move over one notch but several.  I cannot highlight a specific channel now without several attempts.  It’s just this one app on Roku.  Disney and all else work fine.  Do I need to just ditch this app in favor of another streaming TV service as the remote works fine with them.  I’ve tried reinstalling the app, rebooting Roku, changing batteries in the remote, and it still does it.