New Member
•
4 Messages
Video cast from Phone and iPad pauses occasionally
I am a new subscriber. My mobile devices and tv with DirectTV Stream receive the signal well. The problem occurs when I cast to my television. The picture will pause for a half second to a full second or more sometimes. I am unable to reach a real person to resolve this issue.
litzdog911
ACE - Sage
•
46.7K Messages
4 years ago
What mobile device?
How exactly are you casting?
0
0
techsupportneeded
New Member
•
4 Messages
4 years ago
I am using a new iPad Pro with M1 chip and a Samsung Galaxy Note 9 phone. I touch the cast icon on either device and it sends the signal to my LG tv with a Chromecast. All devices are on the same wifi channel with download speed around 32 gb per second.
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
Hi there, let's help check on what's causing this pauses.
Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)
KarenC, DIRECTV Community Specialist
0
techsupportneeded
New Member
•
4 Messages
4 years ago
I am online now and would like to chat but do not see any messages so far. Thank you for your help.
0
0
jcurtist
New Member
•
12 Messages
4 years ago
@techsupportneeded Do you experience this issue if you cast to your TV from other apps?
0
0
techsupportneeded
New Member
•
4 Messages
4 years ago
No issues with YouTube TV. It streams and casts perfectly. I switched over to DTV two weeks ago due to the Disney drama there. I will go back to YTV if this issue can't be resolved.
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
4 years ago
No worries. Please try the steep shared above we need top confirm the information. Thanks! -KatherineL DIRECTV Community Specialist
0
0