Contributor
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2 Messages
Volume cut in half after last update
I have the Gemini and after the last update I have to turn my volume up over twice as much to get same level. I switched out Gemini with one I haven’t used in sometime because of the volume issue and before it did its update everything was working great. Just after the update the volume went down. I’ve tried the troubleshooting suggestions I could find but nothing changed. Any ideas? Thank you
DIRECTVhelp
Community Support
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256.3K Messages
11 hours ago
Thanks for reporting, @cardinal30. To troubleshoot the volume issues on your Gemini device, please try these steps:
- Restart it: Unplug the device for 30 seconds, then plug it back in.
- Check the basics: Make sure your TV or audio receiver isn't muted or turned down.
- Verify cables: Ensure all HDMI or optical audio cables are plugged in tightly.
- Change inputs: Try plugging the device into a different HDMI port on your TV.
- Adjust settings: Press the Home button, then go to Settings > System > Remote & Devices > Program Your Remote > Advanced Remote Program > Switch Volume Control
- Factory reset: If nothing else works, press and hold the red button on the side for 20 seconds.
If further technical assistance is needed, please contact us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team
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Ludwick577
ACE - New Member
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3.8K Messages
10 hours ago
Do you have Dolby on or off on the Gemini device? You might want to play with that setting.......try it off and also try it on and see if it makes a difference
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