Volume cut in half after last update

Thanks for reporting, @cardinal30. To troubleshoot the volume issues on your Gemini device, please try these steps:

- Restart it: Unplug the device for 30 seconds, then plug it back in.
- Check the basics: Make sure your TV or audio receiver isn't muted or turned down.
- Verify cables: Ensure all HDMI or optical audio cables are plugged in tightly.
- Change inputs: Try plugging the device into a different HDMI port on your TV.

Do you have Dolby on or off on the Gemini device? You might want to play with that setting.......try it off and also try it on and see if it makes a difference

I’ve gone thru the DirecTV checklist, also switched around all the Dolby settings. Still the same. It was fine til the last update. Thanks for all your help. I’ll keep trying with different combos.

Thanks for performing the troubleshooting steps. We also have a technical specialist available to take a closer look at this. We've sent you a DM; please check your inbox. Kenneth, DIRECTV Community Team

Using Gemini Air, exact same problem developed yesterday.  Did all troubleshooting steps, no fix.  Categorically ruled out any issues with the TV itself or my sound system.

This issue is now being reported on the DirecTV stream thread on Reddit.  According to one poster there, it's a known software issue and the poster was told to wait 48 hours.  I would hope DirecTV is working on the problem.

Thank you so much for the update. I had exhausted all ideas. Correction on my post, I have the Gemini Air as well.

You're most welcome.  I suppose we have to wait out the 48 hours and see what happens.  If and when there's new information, I'll be posting here.

@cardinal30 -- a couple of minutes ago, on a new Reddit thread, a DirecTV representative confirmed that the audio problem is a known issue and they are actively working on a fix.  Fingers crossed.

Thank you for the update. I got fingers crossed. 

@crizal is right. This is a known issue with Gemini Air, and our team is working on a fix. We appreciate your patience while we're looking into this. Charles, DIRECTV Community Team

@DIRECTVhelp -- thanks for the confirmation.  Looking forward to a fix.

@DIRECTVhelp @cardinal30  The original poster started this thread 3 weeks ago.  The low volume issue predates that and stems from an update to DirecTV's Gemini equipment.  Is there any status update?

We've been told DirecTV confirms the issue and engineers are working on a fix and it's also been confirmed on the Reddit DirecTV Stream thread.  However, a new post from 2 days ago has the DirecTV rep blaming TV stations for the problem with no mention that 's a confirmed issue or a fix is being sought.  With all due respect, who's got the correct information?

There's also an associated issue with a number of customers reporting sudden dramatic audio volume increases which then revert back to the low audio.  The workaround from DirecTV is to turn off Dolby but that doesn't mitigate that issue.  Again, this stems from right after the update that causes the low volume problem.

Until DirecTV can come up with a solution, can the update that caused all of this be rolled back by the engineers?  It's irritating and frustrating and takes away enjoyment from the DirecTV experience.

@DIRECTVhelp Thanks for the update.  If possible, would appreciate a post back here when there is a status update.

You're welcome! While we may not be able to provide direct updates here, you will know the issue is resolved once your streaming audio returns to normal without any problems. Kenneth, DIRECTV Community Team