New Member
•
37 Messages
Volume Levels on Local Channels
Volume levels have decreased almost in half on two of our local channels (WLBT channel 3 and WAPT channel 16) in the Jackson, MS area on both Osprey/Gemini box and Firestick. Have tried different audio settings (surround and PCM) but same issue. This is very annoying especially when you change channels and have to lower the volume quickly to keep from being blasted out. Please check into this as soon as possible.
DIRECTVhelp
Community Support
•
256.4K Messages
12 days ago
Here to help. Can you give more details on your sound setup with your pendant and Fire TV?
0
0
sm2779
New Member
•
37 Messages
12 days ago
Both are set to PCM and use the TV speakers. I have tried Dolby but its the same low volume.
0
0
tlveik
New Member
•
16 Messages
12 days ago
I'm having issues with volume too lately. Huge difference in volume between various channels. Gemini Air, Samsung TV, Dolby is turned off.
0
0
DIRECTVhelp
Community Support
•
256.4K Messages
12 days ago
Thanks. Meet us in DM, and we'd like to gather more details about your device setup. John, DIRECTV Community Team
0
0
sm2779
New Member
•
37 Messages
11 days ago
As I previously stated I have tried all available audio formats on both the Osprey box and Firestick and none corrected this problem which started about 2 or 3 weeks ago. I am certain the problem is not with my equipment or audio setup as the audio levels on the stations mentioned were working fine until recently. Something has changed either with Directv or the stations themselves audio formats.
0
0
DIRECTVhelp
Community Support
•
256.4K Messages
11 days ago
We appreciate the details and all the troubleshooting steps you've taken. Please check your DM for further assistance. Charles, DIRECTV Community Team
0
0
GeoJL
New Member
•
1 Message
11 days ago
Glad I'm not the only one with this issue. I am having volume issues with 1 local station in Houston (KTRK ABC). Volume on other channels are just fine, only this channel has had an issue for the last few weeks. I called tech support, but they are of no help. I'm running the native directv app on Samsung smart TV. Have done a factory reset on the TV, Uninstalled the app multiple times, changed the sound format, used tv speakers and nothing helps. It's like someone just flipped a switch a few weeks ago on some of the local channels...
0
0
van863
New Member
•
15 Messages
10 days ago
Hello, adding my issue here as well, local channels. The volume is very low, other channels are fine. I have to up the volume 30 notches to hear local channels and then remember to turn down before switching to a channel that doesn't have issue or be blasted out of the house with the volume. Please fix.
0
0