What's with this "We're aware of this issue and are working to resolve it"

It may indicate an outage, @r2har2. Does this occur on local or national channels?

Additionally, please share your ZIP code, so we can investigate further. John, DIRECTV Community Team

Thanks, happens on  national channels. 94109 is the zip. Happens on CNN and the Discovery networks more, or at least that what I watch a lot. 

Thanks for the info! We haven't seen any widespread reports about the channels or error message you mentioned. Please try restarting your device and check your network connection, as that can help. For more troubleshooting steps, visit: Improve your DIRECTV streaming experience | DIRECTV Support If the issue persists, click "Contact Us" at the bottom of the page or reply here for further assistance. Charles, DIRECTV Community Team

Can you post a photo?

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