Wrong local channels

Its a database provided by the geolocation service of IP addresses with locations to DMA regions. That list is provided (at a fee by the way) to DirecTV Stream who then maps the correct locals based on this information.

bcbsncjlj:.

The fact that half of the boxes in the house work fine and half don't when all are tied to the same network, (which would mean all with the same DMA) is what is now a bit of a puzzle.

They may change soon when you get polled again. Then they may all be the same. The breaker to me was the cell phone - both WiFi and cellulat given the same loals. With the cell phone connected to the closes tower implies the current mapping is correct. 

If it was me, based on my needs, I would seek another service. DirecTV Stream is just too expensive based on other optins even if I lose something. They are options to get you what you want.

Sadly, the local cable company is not wired in our area. The area I am in has fiber internet, so it is either DTV stream or put a satellite dish on the roof.

I have not looked into youtube tv or the others that closely, but I guess that would be another option. Just familiar with those (yet).

Have a good week.

I have YouTube TV also great product in my opinion.

If you like watching the Cardinals on Bally's Sports Midwest (like I do) YoutubeTV isn't an option....no RSN's.  I would just be patient at least you can see network tv shows even though you can't see your preferred local news. Watch KFVS channel 12 they cover a lot of news and weather in your county. I'm sure they'll get the issue fixed. 

One of the boxes that was correct switched back to Paducah about an hour ago. The wife is bending my ear (rightly so) because with what ever they have messed up, we cannot record any network stuff. It (the recordings) show up in the library, but gives the error that the provider only gives the content to the local area. So right now we cannot record any network channels for later viewing. All the boxes give the same error.

So the box knows you are getting the wrong locals. Hmm.

yea, so if this was a series set to record before last week, it still shows up in the library, but when you click to watch you get the exclamation mark with the statement that the owner of this content has not made it available to stream in this area.

If i am on the Paducah Ky channel and hit record right now I get a "

looks like something went wrong. We couldn't set the recording you requested message.

Bottom line, if it is on network, I have to watch it live. 

The customer service rep asked me to log in to discuss it further an hour ago, and has ghosted me after answering his questions and giving him all the requested information (which has not changed since this all started)

They refuse to put you in touch with an actual technician who could help figure this out. All just go between folks following a script, that when it fails, they are lost.

I spent 38 years as an electronics technician, so I am not clueless on technical issues and know how to troubleshoot!  

(edited)

i know we programmed our smart switches to immediately recognize any unauthorized hardware plugged in by mac address. Certain MAC address had static ip from the dhcp server but the switch still had to allow the item through the port.

It would be easy for them to build a database that matches mac address or serial number (also reported to them) to a market area. If that database got corrupted, you could easily end up with this type of situation i am seeing right now.

It for sure is not using the zip code. If it were, all the boxes would work fine.

Update!

They figured out what needed to be done on their end. Once they did, they had me go to the account tab under settings, log out, reset via red button and then log back in. That fixed every one in the house.

Side note, it is a lot quicker to do this if you have a usb keyboard handy to plug into the back of the box. No using the remote and video keyboard that way!

Thanks to Juan for helping get this resolved.  

Everyone have a great weekend.

And you didn't already try that days ago? Interesting.