Wrong local channels

@Michael63640 But do you know anyone else in Farmington, or your county----with Dtv Stream who lost their locals when you did? (not satellite)

nope, I don't know of anyone else who has it personally.

I did chat with the internet folks and they are sending me a new gateway to get a new address assigned. That may or not fix it, but it also is not costing me anything. It should be at least a good test as to if DirectTv Stream is using Ip address instead of zip code to determine local channels. It will let you know what the new ip address shows up for location

It's not an outage. They have reported in several other posts that a recent upgrade and remapping of local channels had taken place. Some lost their channels and received others. Primarily around locations that received both.

And they do use both IP address and zip code. Since Roku and Fire Sticks do not have GPS or location services the only way they can identify where you are located is by IP address. That's where the geolocation services come in to play. It's those services that provides your location to DirecTV Stream who then directs the locals to your zip code as defined by DMA regions.

they are sending me a new gateway to get a new address assigned.

The new gateway will likely not change your Public IP address.

Well my smart phone had St. Louis local channels on it while I was up there today. I made sure to leave Wi-Fi off and as soon as I got home and tested it, it is back to Paducah Ky as the local NBC channel, so I am guessing they have their mapping screwed up!  It can't be my ISP since it is not on the wi-fi. 

Yea, that pretty much will make the new gateway useless.

Not sure how we are going to get them to fix this.

That's what they said in a previous post. Appears that the mapping for your location is not going to be what you want. Thanks for the test. Results were as I expected.

Oh bye the way how far did you have to go before the change took place?

Not sure exactly where the change took place as I was driving, but as a crow flies it is about 50 miles to the STL metro area.

If necessary I guess a note to the FCC will be in order. They might think it is not important, but first, when you watch the St. Louis local channels, my location is on their weather coverage maps. Kentucky is not going to even be close to covering me. 

Second, while this is screwed up, the system will not allow me to record anything on a network channel, so I have to watch it real time or be out of luck.

Third, they are charging me for these services and not providing them, so that is something I will be discussing with their billing dept. 

Their "oh well" attitude will cost them a customer if it comes to that.

Also don't forget that if I put up rabbit ears, I get st.louis channels, and their website also states I should be seeing St. Louis not Paducah Ky.

So sorry. You are not alone. Been a lot of others reporting issues. Get ready for another private DM coming your way. Really don't see the private to this. Solutions should've shared with subscribers but they just don't get it. For what it's worth, I have never seen anything positive from a DM yet.

Well here is an update that will certainly muddy up what everyone thinks is going on.

First, new gateway arrived. Installed it, and for a brief time (5 minutes or so) had a different ip address, then it rebooted itself and the original ip address I had returned, so their new gateway did not in the end give me a new address.

Second, as of this morning, "some" of the boxes have the correct local channels and some do not. All are hooked to the same network. It is about a 50/50 mix of correct and incorrect local channels. I have done the "turn off location/reset/turn it back on" game and it makes no difference. The boxes that have the correct channels were not rebooted, and there seems to be nothing I can do to the boxes that are incorrect to remedy it.

I have verified that per the status page, all the boxes have the same "firmware" account information etc. All have the location set to "on" and the only differences I can see are the serial number of the boxes and the box specific hardware mac/ip addressing.

Since all the boxes are on the same network in the same house, I am not sure we know what the streaming boxes are using to determine local channels. 

The plot thickens!  :)

Thry are suppose to ensure that the IP address of the box with the "home location" seeting are in the valid DMA to receive the correct locals.

What happens if your phone uses WiFi? Which locals? then the same test for cellular.

Cell phone sees Paducah Ky here at home (regardless of if on wifi or cell network) and saw St. Louis when I was up there yesterday. Not sure when it changed back to wrong channels. 

As another little tidbit, I took one of the boxes that has the wrong channels and did a "hard reset". This is the reset where you hold the reset button until you see the start screen, and then release and quickly push it. Then push it again the next 7 times you see the start screen.

It did a hard reset, verified updates etc. Put in my information, and guess what, I had the correct local channels for about 3 minutes.  I changed from one local channel to a second one, it was good, waited a minute and then the next time I changed the channel it reverted to Paducah Ky and the St. Louis channels were gone. 

It almost has to be a database of theirs that by serial number sets the local channel numbers the box displays, why else would it revert? Keep in mind that half of the boxes on the same network are working fine now. 

Since the wife is the one who is really (Edited per community guidelines) about not seeing the local channels, I guess i had better move the boxes that work to the televisions she typically uses!

Have a good week,